Senior Analyst, Business Analysis and Insights

Senior Analyst, Business Analysis and Insights Bentonville, AR 814 Respect Dr., Bentonville, AR 72716-0000 Position Summary As a Senior Analyst, you will support Walmart technicians by ensuring timely, accurate parts resolution through ticket management and supplier coordination. This role focuses on delivering high‑quality service with strong communication, quick response times, and thorough follow‑through. You will proactively manage aging orders, resolve issues within defined SLAs, and elevate recurring product or supplier concerns. Success requires a balance of reactive support and continuous process improvement, along with strong product knowledge and the ability to reduce back‑and‑forth through clear, effective communication. About the Team Our team supports Walmart technicians and the Parts program by ensuring timely, cost‑effective part availability. We balance responsiveness with continuous process improvements to enhance efficiency and strengthen the parts program. Collaboration and a positive, team‑oriented environment are central to our culture. We prioritize delivering exceptional service, supporting each other, and maintaining a healthy work‑life balance. Responsibilities Manage and resolve tickets in OSC with urgency, quality, and full documentation. Communicate with technicians via phone/text to ensure clarity and fast resolution. Meet performance goals (25 tickets/day, 1‑hour response, 24‑hour resolution). Proactively manage aging, past‑due, and out‑of‑stock orders. Cancel and resource orders as needed, ensuring clear technician communication. Escalate Tier 3 issues with detailed information for efficient support. Identify and elevate recurring supplier or product issues. Contribute insights to improve supplier performance and internal processes. Qualifications Strong customer service mindset with urgency and accountability. Experience in parts management, supplier coordination, or technician support. Knowledge of equipment parts, trade work, or supply chain operations. Ability to communicate clearly and professionally across multiple channels. Strong problem‑solving skills with attention to detail and accuracy. Ability to manage multiple priorities while meeting performance targets. Experience identifying trends and escalating recurring issues. Commitment to teamwork, continuous improvement, and process enhancement. Minimum Qualifications Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area. Preferred Qualifications Analytics – Big Data, Data Analysis and Insights, Statistical Programming Language. Benefits Competitive pay with performance‑based bonuses, medical, vision and dental coverage, 401(k) with company match, paid time off, family care leave, short‑term and long‑term disability, adoption and surrogacy expense reimbursement, military leave pay, and Live Better U education benefits. #J-18808-Ljbffr Walmart