Custodial Guest Services Team Lead

Job Description

Job Description

This position is for 2nd shift 3 pm to 11 pm with occassional earlier starts and later end times. The position requires weekends. This position will also be required to support event set up and break down.

POSITION TITLE:  Custodial Guest Services Team Lead

REPORTS TO:  Custodial Guest Services Supervisor & Senior Lead

SUPERVISES:  Custodial Guest Services Associates and Volunteers

EXEMPT OR NON-EXEMPT:  Non-Exempt

PERCENTAGE OF FULL-TIME EMPLOYMENT:  Full-Time 

PERMANENT/SEASONAL/TEMPORARY:   Permanent

LOCATION: ON-SITE, REMOTE, OR HYBRID:  On-Site  

PRIMARY RESPONSIBILITY: 

The Custodial Guest Services (CGS) Team Lead supervises the day-to-day operations of the Custodial Guest Services Department, as assigned by Custodial Guest Services Supervisor/ Senior Lead. The Team Lead is responsible for the daily cleaning, both interior and exterior of the aquarium. To provide both guests and staff a safe and sanitized atmosphere by keeping the facility neat, orderly, and clean. This position requires open availability for weekdays and weekends. This position also involves cross training on other shift times, and the readiness to work other shift times if needed. 

ESSENTIAL JOB FUNCTIONS: 

• Perform general janitorial responsibilities (such as vacuuming, sweeping, mopping, dusting, scrubbing, trash removal, restroom care, sanitization, etc.) with efficiency and attention to detail. 
• Utilize all types of cleaning equipment according to OSHA standards, as well as properly maintain all types of cleaning equipment (such as floor scrubbers, vacuum cleaners, floor burnisher, etc.).
• Handle cleaning chemicals safely according to SDS guidance and Clearwater Marine Aquarium policy.
• Clean bodily fluid spills as needed according to OSHA bloodborne pathogen standards and Clearwater Marine Aquarium’s policies and procedures.
• Follow all safety protocols and standard operating procedures when preforming all janitorial responsibilities.
• Perform light maintenance tasks, and safely operate hand tools when directed by the Environmental Operations Supervisor (such as replacing lightbulbs, ceiling tiles, etc.).
• Assist in maintenance projects as directed by the Custodial Guest Services Supervisor/Senior Lead.
• Follow all safety protocols and standard operating procedures when performing all light maintenance tasks.
• Carry a company-provided radio and earpiece at all times during the shift, and efficiently respond to radio calls for all Custodial Guest Service’s needs.
• Assist with the management of all team members and volunteers as directed by the Supervisor or Senior Lead.
• Assist with the training of team members and volunteers as directed.
• Ensure all team members and volunteers are completing assigned tasks efficiently and safely.
• Oversee specific shifts and ensure the team as assigned completes duties. 
• Serve as the “in charge’’ point of contact for the team in the absence of the Custodial Guest Services Supervisor or Senior Lead.
• Identify issues and needs, recommend changes, and offer creative ideas to the Supervisor.
• Model a “lead by example” attitude, and encourage positive rapport and moral with all team members. 
• Trained to cover all positions within the Custodial Guest Services department.
• Remain in constant communications with the Supervisor, keeping the Supervisor aware of any issues, offering creative solutions, identify needs, and recommend changes to better the efficiencies of the Custodial Guest Services department. 
• Support the Custodial Guest Services Supervisor and Senior lead as needed. 
• Other duties as assigned.

PHYSICAL REQUIREMENTS: 

Must possess the following attributes and abilities:

• Lift up to 50lbs to waist level - Frequently
• Lift up to 20lbs to shoulders and above head – Moderate Frequency
• Walk/stand for long periods - Frequently
• Maneuver safely on uneven terrain or in tight spaces - Frequently
• Safely climb ladders when needed – Moderate Frequency
• Squat, bend, kneel, twist and reach - Frequently
• Reach above the shoulders - Frequently
• Push and pull larger equipment – Moderate Frequency
• Work outdoors in all weather conditions and adapt to changing weather – Frequently
• Work indoors, under cover without air conditioning or heat – Frequently

COMPETENCIES:

• Excellent time management skills, the ability to multitask and prioritize daily activities and tasks.

• High work performance standards, efficiency, and attention to detail in daily activities and tasks.
• Great communication skills with all staff, departments, and guests.
• The ability to follow through on directives from Supervisor or Senior Lead.

EDUCATION AND REQUIREMENTS:

• High school diploma or GED equivalent is required.
• 1 year of janitorial experience preferred.
• 1-year of management experience preferred.

• 1-year customer service experience preferred. 
• Working knowledge of cleaning maintenance equipment, supplies, chemicals, techniques, and OSHA procedures as required.
• Completed OSHA training preferred.
• Must be flexible with changing shifts. 

Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required. 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). 

A statement of “permanent” position is not a guarantee of employment. It simply means the role has no set end date. In Florida, employment is "at-will" by default, meaning either party can terminate the relationship at any time for any legal reason and as such continued employment remains on an “at-will” basis.

Clearwater Marine Aquarium is an equal opportunity employer, and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Clearwater Marine Aquarium participates in E-Verify, please view the Notice of E-Verify Participation and the Notice of Right to Work.