Call Center Representative

Opus Inspection, Inc. Job Opportunity

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Job Purpose

Provide customer support to company clients and customers. Create and manage technician dispatches. Create parts orders. Utilize professional level communication skills to assist management in creating a high level of customer satisfaction.

Duties & Responsibilities

• Answer questions via phone on all company supported software applications.
• Provide support for company products.
• Utilize In-House tools to appropriately dispatch field technicians.
• Answer general program questions from motorists.
• Perform additional tasks for motorists.
• Provide inbound sales support.
• Initiate and respond to emails with clear and professional language.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.
• Other duties and responsibilities as introduced.

Qualifications

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Ability to learn and generate knowledge to support new applications and products.
• Previous Customer Service experience is preferred.
• Ability to speak Spanish is a plus but not required.
• In-home internet with at least 1 ethernet port required.

Working Conditions

This is a work from home position with initial in-office training and periodic work in the office. Working conditions are normal for an office environment. Almost all performed work duties can be completed with a provided phone and Computer. Saturday shift is covered on a rotating basis.