Quality Assurance and Training Specialist (EH&B)

McGriff Specialty, a division of Marsh McLennan Agency (MMA) is an insurance firm combining local consulting with global resources to deliver business insurance, employee health & benefits, retirement, and private client solutions across North America. Senior Quality Assurance Analyst at McGriff Specialty, a division of Marsh McLennan Agency (MMA) As a Senior Quality Assurance Analyst in the Offshore Business Operations within the Employee Health and Benefits area, you will conduct quality assurance reviews to identify opportunities for improvement or potential compliance‑related deficiencies within retail insurance. You will communicate with stakeholders and consult on implementation plans to ensure the firm’s high‑quality standards are achieved. Key responsibilities Write and update Standard Operating Procedures based on national workflows. Prepare training plans and content (videos, presentations, templates) for identified processes. Engage business stakeholders to gather feedback on client needs and deliverable variations and use those insights to enhance and update training content. Work cross‑functionally with Quality and SME teams to monitor error trends and FAQs, then recommend targeted training topics. Uphold quality standards by ensuring processes and product outputs meet regulatory and internal control requirements. Contribute to achieving Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives. Manage and prioritize own workload to meet individual SLA, KPI, and quality targets. Maintain a basic understanding of core aspects of relevant EH&B legislation. Our future colleague College degree or equivalent education, training, and work‑related experience. Five years of experience within the Employee Health and Benefits industry. Ability to work independently. Highly effective written and verbal communication and facilitation skills. Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals. Demonstrated proficiency in basic computer applications, such as Microsoft Office. Additional qualifications (a plus) Knowledge of Employee Health and Benefits specific systems and applications. Valuable Benefits Generous time off, including personal and volunteering days. Tuition reimbursement and professional development opportunities. Hybrid work. Charitable contribution match programs. Stock purchase opportunities. The applicable base salary range for this role is $56,100 to $104,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to base salary, the position may be eligible for performance‑based incentives. We also offer a competitive total rewards package that includes health and welfare benefits, tuition assistance, 401(k) savings, and other retirement programs, as well as employee assistance programs. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #J-18808-Ljbffr McGriff