Project Manager - Migration

You’ll join a fast-moving technology team supporting a large-scale client migration - guiding approximately 300 existing clients from a legacy platform (nearly 20 years in place) to a modern, AI-enabled system over a 7-month engagement. This is a high-volume, client-facing role where your organization, communication, and change management skills will directly determine whether clients land successfully on the new platform. Key Responsibilities Manage multiple client migration projects simultaneously from kickoff through post-migration support Serve as the primary point of contact for clients throughout their migration journey Understand each client's unique workflows, concerns, and priorities to tailor your approach Support clients through approximately 30 days of post-migration transition and adoption Partner with internal implementation, engineering, product, and customer experience teams to keep migrations on track Communicate project status, risks, timelines, and issues to leadership on a regular cadence Help clients learn and adopt the new platform, including AI-enabled features and modernized workflows Identify gaps or issues during migration and drive practical, timely solutions Maintain organized project documentation, timelines, and client-specific status updates Support change management efforts that help clients move confidently off the legacy system Required Qualifications 7+ years of project management experience Proven experience managing SaaS implementations, client migrations, or technology transformation projects Strong client-facing communication skills – comfortable working with client PMs, stakeholders, and occasional C‑suite contacts Exceptional organizational skills with the ability to manage several active client projects concurrently Executive presence and confidence presenting updates to internal leadership Ability to operate in a fast‑moving environment where priorities shift Comfortable identifying issues, making real‑time adjustments, and keeping projects moving forward Experience supporting change management, client adoption, training, or enablement Nice-to-Have Qualifications Prior SaaS industry experience Experience migrating clients from legacy systems to new platforms Familiarity with Monday.com, Jira, Confluence, Zendesk, or Microsoft Office Experience supporting technology adoption or platform training Experience working with distributed clients across multiple U.S. time zones Tools & Environment The team works with Monday.com, Jira, Confluence, Zendesk, Microsoft Office, Claude AI, and an internal proprietary platform. Ideal Candidate Profile You're a polished, solutions-oriented Project Manager who has led SaaS migrations or complex implementations before - and you know how to bring calm and structure to a high-volume, time-sensitive environment. You balance process with flexibility, communicate clearly up and down the chain, and don't wait for someone to flag a problem before you've already started working on it. You're equally comfortable in a client call and a cross-functional team standup, and you take pride in helping clients land well on new technology - not just on time, but with confidence. #J-18808-Ljbffr EmergencyMD