Senior Billing Specialist

At Honeycomb, we're not just building technology; we’re reshaping the future of insurance. Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for. Location: NYC or Chicago hybrid (3 days/week in office). Local candidates only. What You’ll Do The Senior Billing Specialist is responsible for managing and processing direct bill premium payments within our insurance billing systems. This position owns cash application, multi-system reconciliation, and decision making around payment exceptions and refund workflows, and plays a key role in ensuring accurate, timely posting of policyholder payments, resolving billing discrepancies, and maintaining clear communication internally and externally with agents, brokers, and insureds. The ideal candidate has the ability to navigate multiple systems, manage complex billing processes, and exercise judgment and autonomy in resolving exceptions. This role sits on the professional accounting track and requires experience in insurance or billing. This role demands accuracy, analytical thinking, problem solving and excellent communication skills. Key Responsibilities: Process direct bill premium payments received via check, ACH, credit card, and online payment portals Own cash application and post payments accurately to policyholder accounts in the billing management systems Apply credits, endorsements, and policy changes to accounts Reconcile daily payment batches and ensure all transactions balance at end of dayMake decisions on payment exceptions and refund workflows, escalating only where policy requires Accounts Receivable Management Monitor accounts receivable ageing reports and follow up on past-due balances Contact policyholders, agents, and brokers by phone and email regarding outstanding premium balances Process reinstatements and returned payments (NSF) and update account records accordingly Write off uncollectable balances per company policy Own multi-system reconciliation across billing and accounting platforms Support month-end and quarter-end account reconciliations Identify and resolve billing discrepancies or unusual account activity, escalating to the Billing Manager where appropriate Prepare and distribute AR aging summaries, collection activity, cash application reports, and other financial data using Excel Support internal and external audits by providing documentation and account detail as requested Respond promptly and professionally to billing inquiries from policyholders and agents Collaborate with internal departments, including finance, customer service, and underwriting, to resolve billing issues Research and resolve payment disputes, duplicate payments, and misapplied funds Maintain accurate records of all customer interactions and account notes in the billing system Documentation & Training Participate in training on regulatory updates, system enhancements, and departmental procedures Basic Requirements Experience: 3+ years in billing, accounts receivable, or cash application Technical Skills: Proficient in Microsoft Excel (pivot tables, VLOOKUPs, formulas) Analytical Ability: Strong attention to detail and ability to interpret complex billing structures Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams Problem-Solving: Ability to investigate and resolve discrepancies efficiently Judgment & Autonomy: Ability to make sound decisions on exceptions and drive resolution independently Organization & Multitasking: Strong time management skills to prioritize and handle multiple tasks effectively Preferred Qualifications: Insurance industry experience a plus Accounts Receivable and or Cash Application experience a plus Bonus Employee options grant 401K with employer match Flexible paid time off Paid national holidays #J-18808-Ljbffr