Claims Consultant (Property/Auto/Liability Claims)

Claims Consultant (Property/Auto/Liability Claims)

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Consultant at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Claims Consultant on the Business Insurance team, you'll provide quality property, auto, and liability (PAL) claims consulting services to MMA Michigan clients. Responsibilities include obtaining claim status updates from carrier partners, providing suggestions and recommendations to adjusters to assist with claim resolutions, developing claims management strategies with clients and documenting activity. Services should help clients reduce the cost of claims and provide clients with the necessary information to determine the best claims management approach for their organizations. Duties include training, acting as an educational resource, public speaking, prospecting, partnering with HR/Safety/etc. to develop best client outcomes.

This position has the ability to work out of any of our Michigan offices in Livonia, Troy, or Grand Rapids.

Essential Functions

• Perform Claims Consultations For MMA Michigan Clients:
• Respond to customer questions and concerns on claims issues
• Act as a liaison and client advocate to our carrier partners
• Perform assigned key client work and consistently meet the monthly key client deadline
• Prepare and coordinate in-person and telephonic claims reviews with the carriers, producers and clients
• Perform special claim coverage research as needed.
• Notify Claims Manager and Producers and Account Executives of large claims with anticipated reserves greater than $100,000 or typically defined as fatalities, extensive fire or water claims
• Negotiate claims matters with the adjuster, adjuster's supervisor, or the claims manager
• Identify and request reserve reductions from claims adjusters when appropriate to do so. Track reductions in appropriate team spreadsheet.
• Be able to explain and recommend post claims management strategies to internal and external clients.
• Understand and explain claims trending including experience modification projections and current trending performance
• Understand and Explain cost analysis for claim decisions

• Maintain Relationships With Insurance Carriers And Vendors:
• Coordinate, conduct and participate in appropriate meetings to ensure proper activities are being performed to meet goals.
• Keep team informed of vendor and carrier personnel changes.
• Communicate with insurance carriers to develop special handling instructions for clients. Work with carrier to achieve best communication between all parties.
• Participate in carrier claims advisory boards
• Reinforce carrier relationships through regularly scheduled meetings

• Act As An Advisor/Consultant For Producers On Sales Calls/Meetings With Clients:
• Participate in prospect and client calls/meetings as required.
• Provide Claims Management expertise to producers on client specific issues, meeting directly with the client in support of the producer when needed.
• Provide direct customer service to the client on accounts where it is required
• Conduct research meetings
• Analyze prospect's internal policy claims procedures
• Partner with MMA Claims Analyst to complete trending analysis
• Identify program design opportunities to suit the prospect's needs
• Make recommendations/solutions to present to the prospect
• Participate in final sales presentations as required

• Educational Speaking Opportunities:
• Conduct seminars to internal and external clients as well as prospects
• Participate as an expert in carrier and client forums
• Present Claims Boot Camps tailored to client specific needs

• Additional Responsibilities Necessary To Successfully Complete Role.
• Any other duties that may be assigned

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 3-7 years of PAL claims experience including strong knowledge of insurance carrier claims services.
• Bachelor's degree preferred
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and high sense of urgency.
• Excellent written and verbal communication.
• Prior success and experience operating in a fast-paced environment.
• Ability to effectively build and maintain positive working relationships with clients, management and peers.
• Strong interpersonal and customer-service-related skills.
• Proficiency in MS office applications required.
• AIC, ARM, CIC or CRM, equivalent preferred.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.