Lead Product Manager, Developer Experience

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you’ll treat developers as your customers — making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.

In this role, you’ll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

What You’ll Do:

• Set the Vision : Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality.


• Make Developers Your Customers : Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.


• Accelerate with AI : Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.


• Deliver Measurable Outcomes : Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.


• Champion Quality & Safety : Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.


• Scale for the Future : Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.


• Be Data-Driven : Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.


• Build for Collaboration : Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices.

Who You Are:

• Strategic Builder : You’re an Engineering leader turned Product think or Founder. Or you’ve led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability. 


• Developer-Centric Thinker : You deeply empathize with engineers and have experience making their workflows easier, faster, and safer.


• AI-Forward Mindset : You understand the transformative potential of AI in software development and can separate hype from practical value.


• Metrics-Oriented : You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices).


• Influential Collaborator : You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority.


• Bias for Action : You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.

Success in This Role Looks Like:

• Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before.


• AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains.


• Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease.


• Developers rank Klaviyo’s internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent.


• The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo’s ability to deliver customer value quickly and reliably.

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