Director Claims

Operations Manager

Responsibilities:

Responsible for overall operations management for all assigned locations/offices.

Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.

Establishes business plan with goals and objectives for the partnership and locations/offices.

Monitors management reports relating to the partner/office performance.

Assists with the coordination of sales and client service efforts.

Supports the organization's quality program(s).

Travels as required.

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Provides support, guidance, leadership and motivation to promote maximum performance.

Education and Licensing:

Bachelor's degree from an accredited college or university preferred.

CPCU, Client, AIM, and/or AIC certifications preferred.

Licenses as required.

Experience:

Ten years claims management experience including three years prior supervisory experience or equivalent combination of education and experience required.

Skills and Knowledge:

Strong technical claims knowledge.

Excellent oral and written communication, including presentation skills.

PC literate, including Microsoft Office products.

Leadership/management/ motivational skills.

Analytical and interpretive skills.

Strong organizational skills.

Excellent interpersonal skills.

Excellent negotiation skills.

Ability to work in a team environment.

Ability to meet or exceed Performance Competencies.