Patient Services Assistant
US Department of Veterans Affairs
Job Title
Patient Services Assistant
Duties
The duties include but are not limited to:
- Enters demographic, insurance, and income information into various data systems.
- Verifies eligibility/entitlement for benefits of all applicants.
- Gathers information and updates data files as necessary to ensure accurate and complete veteran eligibility records.
- Processes applications for benefits received through the mail, electronically, or in person.
- Interviews patients applying for VHA medical benefits.
- Provides customer service to all applicants.
- Responds to requests or complaints.
- Identifies needs or problems and determines solutions.
- Is open to change and new information coming from the Enrollment Standardization Office & Health Enrollment Center. Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
- Corresponds with applicants, visitors, and other stakeholders in a professional manner.
- Corresponds with Enrollment Standardization Office (ESO) Liaisons to resolve any escalations and shows understanding of needed corrections.
- Works and corresponds with staff from various backgrounds to include VHA staff and other veteran organizations with courtesy and respect.
- Maintains patient privacy (PHI/PII).
- Provides feedback to all veteran applications.
- Communicates and expresses information surrounding health benefits in a clear manner to veterans within the community setting at outreach events.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday - Friday, 7:30am-4:00pm
Position Description/PD#: Patient Services Assistant/ PD09002A, PD14683A, and PD14684A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
US Department of Veterans AffairsVacancy posted 2 days ago
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