Customer Service Representative

divh2Customer Service Representative/h2pReports to Team Lead/ph3Job Purpose/h3pA Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A CSR should genuinely be excited to help customers. Remaining patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers shoes and advocate for them when necessary. A CSR is confident at troubleshooting and investigating if they dont have enough information to resolve customer complaints./ppThe target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction./ph3Duties and Responsibilities/h3ulliManage large amounts of incoming calls./liliIdentify and assess customers needs to achieve satisfaction./liliBuild sustainable relationships and trust with customer accounts through open and interactive communication./liliProvide accurate, valid and complete information by using the right methods/tools./liliMeet personal/customer service team targets and call handling quotas./liliMaintains customer records by updating account information./liliHandle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution./liliKeep records of customer interactions, process customer accounts and file documents in back end notes./liliFollow communication procedures, guidelines and policies./liliTake the extra mile to engage customers./liliRecommends potential products or services to management by collecting customer information and analyzing customer needs./liliContributes to team effort by accomplishing related results as needed./li/ulp*It is essential to the job function to be present every day of work./ph3Competencies/h3ulliCommunication Proficiency/liliTyping/liliData Entry Skills/liliAttention to Detail/liliTeam Player with High Level of Dedication/liliOrganizational Skills/liliAbility to Work Under Strict Deadlines/liliPerformance Management/liliConfidentiality/liliThoroughness/liliProblem Solving/Analysis/liliTechnical Capacity/liliHigh Energy/li/ulh3Qualifications/h3pDue to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele./ppQualifications include:/pulliPass a Drug Test/liliPass a Background check./liliHigh School Diploma or Equivalent;/li/ulpPreferred Education and Experience:/pulliAssociate Degree/liliCustomer Service Experience in a call center setting/li/ulh3Working Conditions/h3pThis job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./ppWorking conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment. Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturdays as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor./p/div