Customer Service Representative

Job Description

Job Description

Customer Support Representative – Pharmacy Operations

Location: Cary, NC | Hybrid

Compensation & Schedule
• $20.40/hr (W2)
• Training: Monday–Friday, 9:00 AM – 5:30 PM (9–12 weeks, fully onsite)
• Permanent Schedule: Monday–Friday, 11:30 AM – 8:00 PM
• Long-term contract opportunity

Role Impact
This role serves as the primary contact for inbound pharmacy-related inquiries, helping reduce workflow interruptions for clinical staff while ensuring patients receive accurate, timely support. Success is defined by strong call handling performance, precise documentation, schedule adherence, and effective coordination with pharmacists and nurses to support safe medication fulfillment.

Key Responsibilities
• Manage high-volume inbound calls related to prescription status, billing, refill needs, and general inquiries
• Conduct outbound calls to coordinate medication delivery and payment to ensure accurate profile information and timely shipment
• Respond directly to customer inquiries or route to appropriate clinical or operational teams for resolution
• Document concise and accurate progress notes to maintain workflow visibility across teams
• Utilize management information systems to verify insurance, confirm shipment status, process refills, and provide invoice copies
• Escalate clinical questions to pharmacists or nurses as appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinical staff to support patient safety
• Perform additional duties as assigned

Minimum Qualifications
• At least 1 year of high-volume call center experience with strict attendance and schedule adherence standards
• Ability to type a minimum of 35 words per minute with accuracy
• Proficiency with Microsoft Outlook and Microsoft Teams

Core Tools & Systems
• Pharmacy management information systems (MIS)
• Insurance verification platforms
• Order entry and prescription tracking systems
• Microsoft Outlook and Microsoft Teams
• Call management/telephony systems

Preferred Skills
• Experience in pharmacy, healthcare, or specialty medication support
• Strong documentation and multitasking skills
• Customer-focused mindset in a structured environment

Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!