Customer Service Representative

Adecco is assisting a major client in their search for a Customer Service Representative in Cary, NC. This is a contract opportunity, offering a hybrid schedule, weekly pay and a chance to expand your experience. If this role sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

What's in this position for you??

• Pay: $ 20.40/hr

• Shift/Hours: Monday - Friday (11:30am - 8:00pm)

• Weekly Paycheck

Responsibilities include but are not limited to :

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

• Directly respond to customer inquiries when appropriate or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction.

• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.

• Perform other duties as assigned.

Candidates must meet the following requirements to be considered:

• High School Diploma/GED

• 1+ years of high-volume call center experience

• Experience with Microsoft Outlook and Teams

IMPORTANT: This job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.

Pay Details: $20.40 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.