Customer Service Representative

12 months Contracts to extension

Your role:

Order Management:

o Oversee the entire order-to-delivery process for assigned customer accounts.

o Ensure accurate and timely entry of customer orders into the system.

o Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment.

Customer Relationship Management:

Coordination and Collaboration:

Process Improvement:

Your expertise:

Education and Experience:

o Bachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experience.

o Minimum of 2-5 years of experience in order management, customer service, or account management.

Skills and Competencies:

o Strong understanding of order processing and supply chain management principles.

o Proven track record of success in account/customer management.

o Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.

o Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change

o Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.

o Enjoys special projects and taking ownership raises hand for new initiatives, testing, documentation, and process fixes o Detail-oriented with strong organizational and time-management skills.

o Ability to work independently and as part of a team.

o Problem-solving skills with a proactive approach to addressing issues.

Preferred qualifications:

Experience in the healthcare or medical device industry.

Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to understand complex healthcare products and services and effectively communicate their value to customers.

Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements.