Clerical & Admin Specialist II

Job Description

Job Description

NorthStar Memorial Group is seeking a Clerical & Admin Specialist at Greenwood Memorial Park in San Diego, CA. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we implement checks and balances to maintain consistency and uphold our commitment to care in every interaction.

Responsibilities

• Maintain complete and compliant digital and physical records and supporting documents for all cases
• Verify property details, authorizations, and required signatures
• Coordinate with internal departments to resolve discrepancies, or missing documentation
• Maintain exceptional accuracy in all entries to reduce processing errors
• Prepare periodic reports and/or simple financial analysis
• Provide problem resolution to client families with past-due accounts
• Answer incoming calls with professionalism, empathy, and clear communication
• Complete routine office tasks including scanning, filling, data entry, mail distribution, and document organization
• Process payments, issue receipts and follow internal cash-handling procedures

Qualifications

• 2+ years of administrative support experience
• Valid driver’s license
• High School Diploma or equivalent
• Computer knowledge (Windows, MS Word, MS Excel, HMIS, word processing, spreadsheets, database and presentation software)

Compensation

• $22-$25/hr.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.