Technical Project Manager

Job Description Veilant is growing and we are adding to our team and hiring a Technical Project Manager to lead complex technology initiatives across two critical tracks: internal product development and external customer delivery. In this role, you will serve as the central point of coordination for project plans, Jira hygiene, stakeholder alignment, risk communication, and delivery execution. You will work closely with customer-facing Program Managers, product leaders, engineering teams, design teams, and technical stakeholders to ensure that priorities are clear, dependencies are managed, and outcomes are delivered. This is a highly cross-functional role for someone who can translate business and customer needs into actionable technical work, maintain momentum across multiple teams, and bring structure to complex environments. What You Will Do Product Track: Internal Product Development You will bring a product mindset to internal development efforts by helping define the what, why, and priority of product features and enhancements. You Will: Partner with product leaders, engineering, and design teams to coordinate product requirements, specifications, and delivery expectations. Serve as a primary point of contact for product-related questions, decisions, and alignment. Aggregate requirements, customer feedback, and product gaps from multiple sources to help prioritize core product enhancements. Draft and manage Product Requirements Documents, user stories, acceptance criteria, and related product artifacts. Contribute to user journeys, Jobs-to-Be-Done frameworks, and other tools that clarify customer and user needs. Prioritize and maintain the execution team's backlog. Support sprint and iteration planning to ensure technical output aligns with strategic priorities and the product roadmap. Delivery Track: Customer Implementation You will bring a delivery mindset to customer-facing work by translating specific customer needs into executable deployment plans. You Will: Translate client needs into customer-specific user stories, requirements, and implementation tasks. Trace customer requirements to existing product capabilities or identify gaps that need product review.Submit product gaps to the appropriate Product Manager with clear context, business impact, and delivery implications. Build and maintain customer delivery timelines, implementation roadmaps, and dependency plans. Track environment stability, customer-reported bugs, and delivery risks. Advocate for customer needs while balancing product standards and technical feasibility. Coordinate bug resolution, deployment readiness, and stakeholder communication. Create deployment documentation, lead deployment briefs, and ensure Definition of Done and deployment standards are met. Your Day to Day Responsibilities Develop and maintain comprehensive project plans using tools such as Jira Roadmaps, Gantt charts, or similar planning methods. Define scope, milestones, timelines, dependencies, and resource needs. Monitor project progress, identify risks, and adjust plans as needed. Ensure project teams understand priorities, expectations, and next steps. Requirements and Stakeholder Communication Clarify and communicate the what, why, and strategic milestones for each initiative. Partner with business owners and technical leaders to develop roadmaps and project plans. Serve as the translator between executive stakeholders, technical teams, and client delivery teams. Prepare and present clear updates for recurring company or leadership briefings. Maintain alignment across stakeholders with timely, accurate, and actionable communication. Risk, Blockers, and Dependencies Identify and manage non-technical blockers such as RFIs, supply chain constraints, licensing issues, UI/UX bottlenecks, resource conflicts, and cross-team dependencies. Escalate risks early with recommended mitigation options. Drive accountability across teams to keep work moving. Releases, Standards, and Operational Discipline Coordinate release and deployment approvals. Author release notes, deployment documentation, and project status materials. Ensure adherence to CIO standards, including Definition of Done, release processes, incident processes, change control, and documentation expectations. Maintain Jira hygiene and consistent standards across epics, stories, tasks, bugs, and related work items. What Success Looks Like in the First Six Months Within your first six months, you will be expected to: Develop a strong understanding of the CIO organization, Agile practices, technical teams, delivery processes, and available company resources. Become an active technical project management leader within an Agile team. Build trusted working relationships with engineering, product, design, delivery, and stakeholder groups. Own project execution rhythms, including sprint planning participation, dependency tracking, status reporting, and risk management. Develop and maintain high-level project plans for active initiatives. Demonstrate proficiency across both the Product and Delivery tracks. Establish yourself as the reliable central point of coordination for at least one internal product initiative and one customer delivery initiative. Qualifications Must-Haves: Active security clearance. Prior experience in project management, technical project management, product delivery, or a similar technical coordination role. Strong understanding of project management methodologies, processes, and best practices. Experience working with Agile teams and Agile project management tools, especially Jira. Ability to manage complex workstreams, competing priorities, dependencies, and stakeholder expectations. Strong written and verbal communication skills, with the ability to translate between technical teams and business stakeholders. Strong analytical reasoning, problem-solving, and proactive risk identification skills. Exceptional time management, organization, and follow-through. High degree of personal accountability and sound decision-making. Experience fostering collaboration in high-stakes or fast-moving environments. Experience mentoring, coaching, or supporting emerging talent within technical teams. Nice-to-Haves PMP certification or an equivalent project/program management credential. Experience in dual-track product and delivery project management. Familiarity with software release management, deployment processes, incident response, and change control. Experience supporting customer implementations for complex software or technical products. Familiarity with PRDs, user stories, acceptance criteria, user journeys, and Jobs-to-Be-Done frameworks. Ideal Candidate Profile The ideal candidate is a highly organized technical project leader who can bring clarity to ambiguity, structure to complexity, and momentum to cross-functional teams. You are comfortable working with executives, engineers, product leaders, customer-facing teams, and delivery stakeholders. You know how to ask the right questions, surface risks early, keep Jira clean, and ensure teams are aligned around what needs to happen next. You do not need to be the most technical person in the room, but you must be able to understand technical tradeoffs, communicate clearly with technical teams, and translate customer and business needs into actionable project work. Additional Information Flexible PTO + holidays Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions. Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance Employer Contribution to Health Savings Account (HSA) Learning & Development opportunities Professional coaching services Get the technology you want to do your job We have free daily snacks & drinks Physical Requirements Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office. Constantly work with computers and other information technology equipment. Equal Employment Opportunity Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status or any other characteristic protected by law. We are proud to be an equal opportunity workplace. If you require a reasonable accommodation to apply for a position with Veilant through its online applicant system, please contact Veilant’s Talent Management Department at View phone number on click.appcast.io or contact us via e‑mail at View email address on click.appcast.io. #J-18808-Ljbffr