Supervisor I

Detailed DescriptionThis designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.Roles and ResponsibilitiesImplementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area SupervisorsBe a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clientsProvide Tier 1 support for network and Collaboration infrastructures.Demonstrate continued growth and independence when working with clients and teammatesSupport network standards, processes and security at client sites.Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.Participate in project meetings and design discussions.Communicate issues with team leads/supervisorsBe able to approve/deny teams time cards and expensesWork in a fast-paced environment while maintaining a clean work environment.Participate in the delivery of project supplies.Fluent in project documentation; pre/post/client etc.Communicate project status and weekly activities to internal managerial staffTrain new hires on expectations and standardizations.Lead small-medium sized deployments.Approve technician documentation and reviewAssist lead technician on-site to help sustain best practices on-site. Understands all internal processes.Conduct customer site walks for enterprise customersBe involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projectsAdditional DutiesAbility to receive instruction and perform tasks in a timely manner from ManagerExtensive knowledge of all tools and how to properly use them in client environmentsAbility to help create client schedules and meet those deadlinesSkills to create and deliver presentations.Be able to review team members and provide constructive criticism across all QPR categoriesAbility to act as a coach and mentor othersTime management skills, ability to execute subtasks in the project.Strong ability to accommodate different personality typesStrong ability to make consistent good decisions based on the situationClient-service orientedUnderstand all internal HR processesAbility to travel more than 50%Skills and ExperienceMid-level knowledge of core technology servicesBe able to build off team strengths and weaknessesMust be able to document issues and be able toMid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirementsMid-level knowledge of network protocols and network design theoryStrong interpersonal skillsExcellent documentation skillsRequires clear level thinking and the ability to react to situations accordingly1-2+ years hands-on, technology related experience or equivalent education.Minimum Qualifications/Technical and Educational RequirementsProven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI modelHigh school diploma or higherAbility to utilize downtime to work towards career aligned certificationsAbility to grow and flourish in an ever changing corporate environmentTraining/CertificationsAnnual training budget as part of the Supervisor I role.Certifications to include:CompTIA Project+ITIL Foundation Ver. 4CAPMPMI-ACPDASMDASSSMCandidates ChoiceFull-Time