Operations Specialist

Job Description

Job Description

Position Summary

The Operations Specialist – Tank Monitor Operations is responsible for supporting and coordinating the day-to-day operational activities associated with Paraco’s electronic tank monitoring program and in-field meter operations. This position plays a key role in ensuring operational continuity, process efficiency, equipment availability, inventory accuracy, and a high level of service to both internal and external stakeholders.

The Operations Specialist will work collaboratively across departments to monitor operational performance, identify opportunities for process improvement, implement operational initiatives, and resolve issues in a timely and effective manner. The position requires a high degree of organization, attention to detail, independent judgment, and the ability to effectively manage multiple priorities in a dynamic operating environment.

• Oversee and coordinate the day-to-day operational activities associated with Paraco’s electronic tank monitoring program and in-field meter operations.
• Monitor operational activities and workflows to ensure adherence to established processes, procedures, service standards, and quality expectations.
• Evaluate existing operational processes and identify opportunities to improve efficiency, effectiveness, quality, and customer experience.
• Support the development, implementation, and continuous improvement of operational processes, procedures, and initiatives.
• Coordinate the deployment, maintenance, repair, replacement, and lifecycle management of operational equipment.
• Maintain appropriate inventory levels of supplies, equipment, and materials necessary to support ongoing operations.
• Manage supply ordering activities, including monitoring inventory requirements, placing orders, tracking deliveries, and coordinating with suppliers.
• Establish and maintain effective working relationships with customers, suppliers, field personnel, and internal stakeholders.
• Respond to operational inquiries and issues, ensuring timely investigation, resolution, escalation, and follow-up as appropriate.
• Monitor and report on operational performance, trends, service levels, and key performance indicators.
• Maintain accurate and current policies, procedures, process documentation, and operational records.
• Assist with cross-functional projects and initiatives that support operational efficiency, process standardization, technology adoption, and service improvements.
• Provide operational support and guidance to field personnel as needed.
• Travel throughout Paraco’s operating footprint to support field operations, equipment, process implementation, and other business requirements.
• Perform other duties and responsibilities as assigned.

• Minimum of 2 years of experience in operations, logistics, field services, or a related function.
• Demonstrated experience supporting operational processes, procedures, and continuous improvement initiatives.
• Experience with project coordination, project management, or team leadership.
• Strong analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
• Strong organizational skills with the ability to effectively manage multiple priorities, projects, and deadlines.
• Excellent written and verbal communication skills.
• Demonstrated ability to work effectively with internal and external stakeholders at various levels of an organization.
• Strong attention to detail and commitment to accuracy.
• Demonstrated ability to work independently with minimal supervision while exercising sound judgment.
• Proficiency with Microsoft Office and other standard business technology; ability to learn and utilize company-specific systems and applications.
• Ability and willingness to travel throughout Paraco’s operating footprint as required.

• Experience in a field operations, logistics, energy, fuel, or service-based environment.
• Experience working with electronic monitoring systems, metering technology, connected devices, or similar field-based technology.
• Experience with inventory management and procurement processes.
• Experience developing and maintaining standard operating procedures and process documentation.
• Experience utilizing operational metrics and data to identify trends and drive process improvements.

The successful candidate will demonstrate the following competencies:

• Operational Excellence: Demonstrates a commitment to efficiency, quality, consistency, and continuous improvement.
• Problem Solving: Identifies issues, evaluates alternatives, and develops timely and effective solutions.
• Communication: Communicates clearly, professionally, and effectively with a diverse range of stakeholders.
• Organization & Prioritization: Effectively manages competing priorities while maintaining accuracy and meeting deadlines.
• Accountability: Takes ownership of responsibilities, follows through on commitments, and proactively addresses challenges.
• Collaboration: Builds productive working relationships and effectively partners with cross-functional teams.
• Customer Focus: Demonstrates a strong commitment to delivering a positive experience for customers and stakeholders.
• Adaptability: Responds effectively to changing priorities, operational requirements, and business needs.
• Independent Judgment: Works effectively with minimal supervision and makes sound decisions within established guidelines.

This position operates in a combination of office and field environments and may require regular travel throughout Paraco’s operating footprint. The Operations Specialist must be comfortable working with field personnel, operational equipment, technology systems, customers, and external vendors.

The position may require flexibility in scheduling based on operational needs and the ability to respond to time-sensitive issues.

Paraco is committed to providing equal employment opportunities to all qualified employees and applicants. Employment decisions are based on business needs, qualifications, and merit, without regard to legally protected characteristics.