Front Desk Clerk

Job Description

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

The Front Desk Clerk has the following duties:

As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations' system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

What are we looking for?

To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High School Diploma / Equivalent
• Must have flexible schedule to include working varying shifts to include Holidays & Weekends.
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior customer service and data entry experience required.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

• Prior Hospitality, Front Desk or relevant work history or related experience.
• Credit Card transaction experience
• Bilingual

Extraordinary People, Exceptional Benefits on Day One

• Benefits start on your first day of work with no waiting period!
• Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 18249
• Job Category Operations
• Posting Date 04/24/2026, 11:46 AM
• Job Schedule Full time
• Job Shift Full availability
• Locations BXG Patrick Henry Sq Resort (On-site)
• Area of Talent Resort Operations
• HR Division HOA and Resorts