Senior IT Support Technician

Job SummarySenior Support Technicians assist in the preparation and testing of electronic voting equipment. They also support deliver and set up of voting equipment at polling locations. During Early Voting and Election Day, these workers are part of a rapid response team assigned to support polling locations, providing on-site technical support and supply replenishment. They also manage a small number of Field Support Technicians. Excellent customer service skills are necessary and the ability to lift up to 35 lbs. is required. Experience with mobile devices and apps is required. A valid driver's license is required. Training on elections procedures, operation of the electronic voting equipment, election law, and troubleshooting techniques will be provided. Must pass a criminal background check and driving record check. The pay is $20.00 per hour. This is a Temporary/Seasonal position.Work Environment & Other InformationLocation: 5501 Airport Blvd, Austin, TX 78751 Department: County Clerk - Elections Division Criminal Background Check Required. In accordance with Executive Order 14248, non-citizens are prohibited from participating in the administration of any Federal election, including access to election equipment, ballots, or related materials.Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.FY2026 Travis County Benefit GuideIn this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.Employees may enroll in a tax-free sheltered investment plan through payroll deduction.Employees may sign up for direct bank deposit.Travis County provides a confidential counseling and referral service free of charge to county employees and their family.Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.The following benefits are employee paid:DentalVisionSupplemental Life, AD&DDependent LifeShort Term DisabilityLong Term DisabilityLong Term CareNew employees are covered on the first day of the month following 28 calendar days of employment.Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification. On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.A limited number of assigned parking spaces are available to employees in the Courthouse Complex.Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:January – March 3 personal holidaysApril - June 2 personal holidaysJuly - September 1 personal holidayOctober - December NoneNew employees are eligible to take personal holidays after 90 days of employment.Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.Based on years of county service, regular, full-time employees earn vacation time at the following rates:0 to 5 years 4.0 hours per pay period6 to 10 years 4.5 hours per pay period11 to 15 years 5.0 hours per pay period16 to 20 years 5.5 hours per pay period21 plus years 6.0 hours per pay periodPart-time employees earn vacation leave on a pro-rated basis.The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.