Health Information Specialist I

Datavant is a data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights Full‑Time: Monday-Friday 8:30-5:00 PM PST Location: Glendale, CA Processing medical records and taking calls from patients, insurance companies, and attorneys to provide medical records status Documenting information on multiple platforms using two computer monitors Preferred customer service, data entry and release of information experience Full Benefits: PTO, health, vision, and dental insurance, 401k savings plan with matching contributions, and tuition reimbursement Responsibilities Receive and process requests for patient health information in accordance with company and facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of company and facility software. Adhere to the company’s and customer facilities code of conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as needed. Consistently apply medical privacy regulations to guard against unauthorized disclosure. Manage patient health records. Safeguard patient records and ensure compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answer inbound/outbound calls. May assist with patient walk‑ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Meet productivity expectations as outlined at specific site. May schedule pick‑ups. Other duties as assigned. Qualifications High school diploma or GED. Must be at least 18 years old. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in English. Bonus Points If Experience in a healthcare environment. Previous production or metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Compensation The estimated base pay range per hour for this role is: $24 - $24 USD. Health and Safety Requirements To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof of, or completion of, various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Requests to be exempted from these requirements will be reviewed by Datavant Human Resources on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion. EEO & Equal Opportunity Statement Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. All applicants and employees are protected from retaliation for asserting their rights, for reporting bad practices, and for participating in investigations or lawsuits. We do not, and will not, discriminate, discharge, or otherwise treat any employee or applicant unfairly because they have inquired about, discussed, or disclosed their own pay. #J-18808-Ljbffr Datavant