Hotel Front Desk Attendant

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$15 hourly

Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Well-versed in taking telephone calls and handling stressful situations

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria

About Company

Since 2005, Rolling Hills Hospitality has grown from one rural Kentucky property into a portfolio of distinctive hotels and restaurants, guided by the Rolling Hills Way: a warm welcome, care for the details, and real follow-through. Our leaders coach, recognize great work, and help associates grow. Eligible associates may enjoy:

• Medical, dental, vision & life insurance

• Paid vacation, holidays & sick time

• Jury duty pay and family & medical leave

• Career development & internal promotion

• Recognition & bonus programs

• Supportive team culture focused on work-life balance

• Access to IHG Employee Rate discounted room rates through IHG One Pass

Benefits vary by employment status and eligibility. Travel discounts are tied to your hotel’s brand family and program rules.