Director of Community Health Worker Services (Pittsburgh, PA)

Director of CHW Services

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Are you a natural caregiver?

Here at IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by over 70 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN, in WaPo, at the Fed there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

About the Role

We're seeking an energetic, organized leader with experience in community engagement and social work or case management to manage a team of one Manager and 10 Community Health Workers (CHWs) serving hundreds of clients annually. This position is offered through a partnership between Highmark Health in Pittsburgh, PA and IMPaCT Care. While the role supports Highmark Health's community health initiatives, you will be directly employed by IMPaCT Care.

Interested? Read on.

Who You Are

You lead with purpose, accountability, and collaboration, valuing diverse perspectives and ensuring everyone has a voice. You're highly organized, follow through on commitments, and use data to monitor progress. You own mistakes as learning opportunities and focus on fixing both immediate problems and underlying systems. You balance independent work with direct team and client engagement. You have strong communication skills and cultural awareness to navigate diverse communities effectively. Bilingual candidates are a plus if you speak Spanish or other languages.

What You'll Do

• Oversee a team structure of one Manager and 10 CHWs, providing leadership, coaching, and accountability at both levels
• Build your team by partnering with community-based organizations to recruit and hire caring, trustworthy CHWs and administrative staff
• Work on-site to oversee day-to-day programmatic and personnel operations, supervising staff in alignment with program goals
• Integrate CHWs into community and clinical settings and ensure high-quality patient support
• Deliver and report high performance on quality outcomes and program satisfaction for all individuals receiving CHW support
• Achieve high patient and staff satisfaction to promote retention and growth of the program
• Build IMPaCT's presence in the Pittsburgh area through partnerships and strategic selection of engagement activities
• Ensure high-quality delivery of client services including strategic planning, hiring, training, professional development and programmatic support to support Highmark Health's CHW program locally

What You Bring

• Graduate degree in Social Work, Public Health, Population Health, or Healthcare Administration
• 5 years of healthcare experience with 2+ years in a leadership role with responsibility for operational excellence, with a track record of developing and leading strategic initiatives, achieving outcomes through program implementation, and managing budgets
• Experience with recruiting, managing, and developing high-performing staff
• Experience with developing community-facing programs, including building and sustaining successful external partnerships
• Exceptional presentation, interpersonal, and writing skills

Details

• Job Type: Full-time
• Location: In-person, Pittsburgh, PA

One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.

Equal Opportunity

IMPaCT Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Work Authorization: Applicants must be U.S. citizens. We are not able to provide visa sponsorship at this time and do not support any work visa categories for this position.