Call Center Operator

Location 8535 TOM SLICK DR,SAN ANTONIO, TX, 78229,United States Job Category Patient Services Employee Type Non-Exempt FT Required Degree High school Manage Others No Contact Information Phone View phone number on click.appcast.io Email View email address on click.appcast.io POSITION SUMMARY Responsible for answering all incoming calls from community; handling inquiries from customer, answer general company-related questions and troubleshoot problems, as necessary. May be responsible for collecting and entering registration data accurately and responsively to promote customer satisfaction. This position involves excellent communication and guest relation skills, interaction with the public and maintaining a positive image for the facility. The requirements listed below are representative of the knowledge, skills and /or abilities required and may include other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is expected that the employee demonstrate behavior consistent with the Core Values and support the strategic plan and the goals and direction of the Performance Improvement Plan. EDUCATION/TRAINING EXPERIENCE High School diploma or equivalent One year experience in a call center or related field Working knowledge of relevant computer applications with good data entry/keyboard skills Working knowledge of customer service principles and practices LICENSES/CERTIFICATIONS None THE ESSENTIAL DUTIES OF THE POSITION Effectively deal with job stress, angry callers, upset customers and understand the impact of attitude in handling calls professionally Use questioning and listening skills that support effective telephone communication Perform clerical and administrative tasks or receptionist duties, such as checking in clients for appointments, registration data entry, etc. Demonstrates flexibility in shift schedule as workflow dictates Complete call logs and produce call reports, as requested #J-18808-Ljbffr Theuniversityunion