DIRECTOR OF PROGRAMS

Director Of Programs

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-I to function as a Director of Programs who will:

• Provide oversight to ensure overall case management and placement services as well as operational matters when appropriate.
• Provide technical assistance and supervision to the social services staff.
• Ensure efficient permanent placements for housing ready clients and will interpret agency policies and procedures to ensure compliance with applicable federal and state mandates, rules, and regulations.
• Enforce and implement program guidelines, assist in the implementation of all new initiatives and strategies, as well as recommend modifications to enhance program services.
• Provide expertise and technical assistance in exceptional cases to ensure effective solution.
• Liaison with shelter staff and community-based providers to facilitate client placement into alternative housing, work in conjunction with DHS Training Bureau to ensure social services staff receive adequate training, and develop and enforce staffing schedules, prepare, and participate in case conferences and meetings.
• Interface with DHS contracted sites and various agencies directly involved with providing care for the homeless and monitoring the noncompliance of clients for Client Responsibility.
• Ensure that social services staff are referring to income based and long-term shelter clients to the Housing Specialist weekly, each social service staff submits two housing applications each per week, review 10 cases weekly and meet with staff to discuss case findings.
• Oversee social service staff is referring clients to all financial entitlements for income and complying with savings, reviewing Next Step referrals and ensuring social service follow up weekly with clients on contracts for compliance. Chair weekly social service meeting to discuss client move outs, income-based clients, long term shelter residents, initiatives, client incident reports and social service concerns. Hours/Shift: Tuesday – Saturday 4pm – 12am.

ADMINISTRATIVE DIRECTOR OF SOC - 10056