Head of Programme Management

Commonpoint is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family and communal life throughout New York City, offering services to people of all ages, ability levels, stages of life and backgrounds. They strive to meet the evolving needs of their community of over 100,000 members ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance to name a few. Commonpoint has grown tremendously in the last five years and now has a mission-driven staff of 3,000 and over 80 sites in the five boroughs.

Within a holistic, strength-focused, youth development, and family-supported framework, the Director of Postsecondary Programs provides strategic and operational leadership for a multi-site portfolio serving high school students, college-bound participants, and college students. The Director ensures that participants receive coordinated support from college exploration and application through matriculation and persistence, with particular attention to first-generation

students and college freshmen and sophomores navigating academic, financial, social-emotional, and institutional barriers.

The Director supervises program leaders and frontline staff, conducts regular site visits, manages program budgets and contracts, uses data to strengthen outcomes, develops school and college partnerships, and maintains a limited direct-service role for participants with complex or time-sensitive needs. Portfolio Leadership, Quality, and Staff Development:

Lead a cohesive college access and persistence strategy across multiple school- and community-based sites, with annual goals and measurable outcomes for application, financial aid, matriculation, retention, credit accumulation, academic standing, and year-to-year persistence.

Supervise, coach, and evaluate managers, advisors, persistence staff, and other assigned team members through clear expectations, reflective supervision, professional development, and performance support.

Conduct regular site visits to observe services, meet with staff and partners, review participant engagement and documentation, troubleshoot barriers, and ensure consistent program quality.

Review participant- and site-level data, identify service gaps and equity concerns, lead documented improvements, and ensure timely case records, contract deliverables, and stakeholder reports.

Oversee college and career exploration, applications and essays, FAFSA/TAP and scholarship support, opportunity-program referrals, college selection, enrollment steps, and culturally responsive family engagement.

Ensure first- and second-year college students receive proactive persistence support related to summer transition, academic advising, degree mapping, credit completion, satisfactory academic progress, aid renewal, registration, campus belonging, career development, and re-enrollment.

Maintain a limited strategic caseload and provide individual or group support for participants facing complex or urgent barriers, including academic probation, financial holds, housing or food insecurity, mental health needs, stop-out risk, and institutional navigation.

Lead case conferences and model motivational interviewing, goal setting, accountability, solution-focused coaching, warm handoffs, and culturally responsive advising for staff.

Oversee workshops, peer cohorts, summer bridge activities, alumni outreach, campus visits, and family programming that strengthen readiness, transition, belonging, and persistence.

Partnerships, Budget, and Operations:

Build partnerships with school leaders and with college admissions, financial aid, academic advising, student support, career services, and opportunity-program personnel to improve referrals and resolve participant barriers.

Develop and manage program budgets; ensure allowable, documented expenditures; Oversee contract compliance, audits, procurement, staffing plans, vendors and consultants, and resource allocation across sites.

Master's degree in counseling, social work, education, higher education, psychology, public administration, or a related field strongly preferred; Three to five years of progressively responsible experience in college access, college success, youth development, higher education, or a related field, including three years of staff supervision or program leadership.

Demonstrated experience managing multi-site programming, program budgets, contracts, data systems, and performance outcomes.

Strong knowledge of admissions, financial aid, scholarships, opportunity programs, enrollment processes, and the transition from high school to college; demonstrated success supporting first-generation freshmen and sophomores through academic, financial, social-emotional, and institutional challenges.

Experience developing partnerships with high schools, colleges, community organizations, and funders.

Ability and willingness to travel regularly among program sites and work occasional evenings and weekends.

Commitment to positive youth development, equity, inclusion, cultural responsiveness, and strength-based practice.

Bilingual capacity is a plus and may be required based on program and community needs.

Applies knowledge of credit momentum, satisfactory academic progress, aid renewal, registration, campus navigation, stop-out prevention, and re-enrollment; recognizes risk indicators and closes the loop on referrals.

Student-Centered Coaching: Uses motivational interviewing, active listening, goal setting, accountability, and solution-focused practice to build participant agency.

Data, Operations, and Fiscal Leadership: Translates outcome data into program improvements and aligns staffing, schedules, budgets, contracts, and resources with commitments.

Relationship Building and Execution: Builds trust across cultures and institutions, manages competing multi-site priorities, and follows through with clarity and consistency.

Participate in all staff meetings and required training sessions.

Actively engage in the supervision process as a supervisee.

Perform other duties and responsibilities as assigned that support the goals and operations of Commonpoint.

Working Schedule: Eg- Mon- Fri, 8am- 5pm depending on programming needs, some flex for weeknights and weekends.

Non Union Position.

To Apply: Please submit a cover letter and résumé, as a Word or PDF document only, to View email address on us.fitly.work.