Commercial Operations Analyst

Position Summary The Commercial Operations Analyst plays a key role in supporting the day‑to‑day operations of our seed business by bridging customer‑facing activities with back‑office financial and inventory functions. This position manages the full order lifecycle— from initial customer and partner inquiries through fulfillment, invoicing, and collections— while maintaining accurate inventory, vendor, and account records in NetSuite. The ideal candidate is highly organized, detail‑oriented, and comfortable working cross‑functionally with sales, logistics, finance, and compliance teams to ensure operational accuracy, timely reporting, and a high level of customer satisfaction. Job Duties Customer & Partner Relations: Serve as the primary point of contact for customers, dealers, sales teams, and partners regarding orders, deliveries, account status, billing questions, and issue resolution, ensuring a high level of satisfaction. Order Management & Fulfillment: Process and manage sales orders, credits, returns, and related transactions accurately and on time, coordinating with production, logistics, and sales teams to align inventory availability with shipping schedules. Inventory Management: Lead inventory management within NetSuite, maintaining accurate records for physical goods across Confluence warehouses and third‑party growers, including seed and grain, and supporting reconciliations and audits. Accounts Payable & Receivable: Enter invoices and receipts into NetSuite accurately and timely, generate and issue invoices, track payments, follow up on outstanding receivables, and support month‑end close and account reconciliations. Royalty Coordination: Coordinate collection of seed licensee royalties, including forecasted amounts, and support timely payment and reporting for in‑licensed traits and germplasm. Record Maintenance: Maintain complete and accurate customer, vendor, licensee, and partner records, including new account setup documentation and required business information. Financial Reporting & Compliance: Compile sales, cost, margin, inventory, and royalty data to assist with financial reporting, while supporting adherence to company policies, procedures, and internal controls. Perform other duties as assigned. Competencies and Qualifications Education Bachelor's degree in business administration, Accounting, Agriculture, or related field preferred. Experience 2–4 years of experience in customer service, order management, operations, accounting support, inventory control, or a related role. Software/Skillset Proficiency with ERP/accounting systems; NetSuite experience preferred. Experience in HubSpot preferred. Proficiency in Microsoft Excel and other Office applications. Other Strong attention to detail and accuracy in data entry, invoicing, inventory records, and financial documentation. Effective communication and interpersonal skills, with the ability to work effectively across internal teams and external partners. Ability to prioritize tasks and manage deadlines in a fast‑paced environment. Ability to handle sensitive business and financial information with discretion and professionalism. Benefits A Collaborative Environment A flexible PTO program with a focus on work/life balance Competitive medical, dental and vision benefits Retirement savings plan with a company match Education reimbursement Paid parental leave And more… #J-18808-Ljbffr Benson Hill