Helpdesk Support Technician

Position Overview Location: Kennesaw, Georgia. No remote work opportunities. Salary Range: $45,000.00 - $65,000.00 Annually. Key Responsibilities Design, implement, and support network-level solutions including WAN and LAN connectivity, routers, firewalls, and security. Design, implement, and support hosted and cloud solutions tailored to client requirements. Design, implement, and support data backup and disaster recovery solutions. Provide IT support for Microsoft and Google core business applications and virtual environments built on Microsoft Azure, MS 365, and Google Chrome. Support Microsoft technologies such as Windows Server, Exchange, SQL, SharePoint, and virtualization technologies including VMware and Microsoft. Design, implement, and support remote access solutions: VPN and Terminal Services. Use remote monitoring and management (RMM) and professional services automation (PSA) systems to track tasks, enter time, communicate with clients, update agent scripts, and document client systems. Document devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure. Communicate with clients to keep them informed of incident progress, impending changes, or agreed outages. Escalate service or project issues that cannot be completed within agreed service levels. Enter time and expenses in PSA as they occur and account for all billable and non‑billable time through the ticketing system. Work through assigned tickets and a daily schedule established through the dispatch process. Develop deep knowledge of the company’s service catalog and how it relates to client needs. Maintain knowledge of current and emerging industry technologies. Improve client service, perception, and satisfaction, performing all work in alignment with core values and the "Count on Us" philosophy. Qualifications Ability to work independently and as part of a team. Strong communication skills. #J-18808-Ljbffr Southeastern-Computer-Associates,-LL