ServiceNow Architect

ServiceNow Architect

Location: Radnor, PA (Hybrid - On-Site Weekly)

Schedule: Full-Time, Salaried (Includes 24/7/365 On-Call Rotation)

Compensation: $101,857.60 – $157,809.60

Why This Role Matters

Join Main Line Health as a ServiceNow Architect and play a key role in advancing enterprise-wide automation and digital transformation. This is a senior-level, hands-on engineering role where you will shape platform strategy, guide development efforts, and deliver scalable solutions that directly improve employee and patient experiences.

You'll join a high-performing, collaborative team that partners closely with stakeholders across the organization to drive meaningful operational change. This group is known for its strong alignment to enterprise priorities, innovative approach to automation, and measurable impact across both clinical and business environments.

You won't just build—you'll influence design decisions, elevate engineering practices, and help shape the long-term direction of the platform.

Benefits & Perks

• Up to 240 hours (6 weeks) of paid time off annually
• Comprehensive medical, dental, and vision coverage
• 100% Employer-Funded Pension Plan + 403(b) Match
• Tuition reimbursement up to $6,000 annually
• Professional development, training, and certification support
• Employee discounts on services and activities
• Free employee parking

What You'll Do

• Lead the design, development, and delivery of scalable ServiceNow solutions
• Build and enhance workflows that improve service delivery and operational efficiency
• Collaborate with business stakeholders, product owners, and IT leadership to translate requirements into technical solutions
• Drive adoption of best practices and out-of-the-box functionality to reduce complexity and improve long-term sustainability
• Ensure solutions are secure, maintainable, and aligned with platform governance standards
• Support a 24/7 on-call rotation as part of operational coverage

Technical Leadership & Influence

While this role does not include direct people management, it plays a critical role in technical leadership through expertise and influence.

In this role, you will:

• Serve as a senior technical expert and trusted advisor for the ServiceNow platform
• Provide mentorship, guidance, and support to ServiceNow developers
• Influence architecture, design decisions, and engineering best practices
• Partner with stakeholders to shape solutions and drive platform adoption
• Elevate team capability through collaboration, knowledge sharing, and coaching

What You Bring:

Required

• 5–8+ years of experience with the ServiceNow platform
• Strong hands-on development experience (JavaScript, Glide, APIs, workflows, integrations)
• Experience mentoring or guiding technical teams in Agile or hybrid environments
• Ability to translate business requirements into scalable, maintainable solutions
• Strong understanding of platform governance, data models, and performance optimization
• Knowledge of secure development practices and application security principles
• Excellent communication and stakeholder engagement skills
• ServiceNow Certified System Administrator (CSA) with current Delta certifications

Preferred

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field strongly preferred, or equivalent years of additional experience
• Experience in healthcare or highly regulated environments
• Additional ServiceNow certifications (e.g., CIS, CAD)
• ITIL Certification
• Experience working with enterprise integration frameworks and automation initiatives
• Experience with PeopleSoft, Sale Point, or EPIC

Join Our Team!

At Main Line Health, we believe diverse perspectives strengthen our ability to deliver exceptional care. You'll join a team united by a shared purpose: providing superior service and improving lives—for our patients, employees, and communities.