MSP Program Specialist (Internal Role)

Job Description

Job Description

WHO WE ARE

Equiliem is a talent solutions firm built on empathy, transparency, and a commitment to doing the right thing. Our mission is to support organizations and their workforce through exceptional staffing solutions, program operations, and managed services. We partner with organizations nationwide to support their long-term goals, streamline workforce processes, and create opportunities where people and businesses can thrive.

ABOUT THE ROLE

The MSP Program Specialist supports Equiliem's Managed Service Provider (MSP) programs by managing requisition intake, supplier communication, VMS updates, reporting, compliance monitoring, and operational coordination across a portfolio of clients. This role ensures accuracy in the VMS, facilitates high-quality submittals, ensures timely communication with stakeholders, and provides consistent operational support to drive successful placements. The Program Specialist must balance speed, accuracy, follow-through, and proactive communication in a high-volume, SLA-driven environment.

WHAT YOU'LL DO

• Requisition & VMS Management
• Manage requisition intake and updates across one or more VMS platforms.
• Ensure job descriptions, rate cards, and assignment details are accurate and compliant.
• Monitor submittal flow, deadlines, and SLA requirements.
• Track candidate progress and update VMS statuses in real time.

Supplier Coordination

• Communicate program updates, priorities, and feedback to suppliers.
• Conduct supplier outreach to boost engagement and speed-to-submit.
• Ensure vendors have the information needed for high-quality submissions.
• Support escalations between suppliers and client stakeholders.

Candidate Lifecycle Support

• Coordinate interviews, scheduling, and hiring manager communication.
• Facilitate onboarding steps between suppliers and internal teams.
• Monitor background checks, compliance documents, and start-ready status.
• Ensure smooth handoff from offer stage to start date.

Reporting, Data Integrity & Compliance

• Maintain accurate data in the VMS and internal systems.
• Generate reports on req volume, candidate flow, supplier activity, and KPIs.
• Ensure compliance requirements are met for each program.
• Monitor documentation accuracy and escalate issues promptly.

Cross-Functional Collaboration & Stakeholder Support

• Partner with Program Managers and Client Services teams
• Support hiring managers by providing updates, clarifications, and timelines.
• Collaborate with compliance, onboarding, and internal recruiting teams.
• Communicate risks, gaps, and workflow issues with transparency.

Team & Organizational Contribution

• Support process improvements that enhance program efficiency
• Participate in special projects, audits, and system upgrades.
• Represent Equiliem's values through professional communication.
• Contribute to a positive, collaborative operating environment.

WHAT YOU'LL BRING

Required

• 1–3+ years in an MSP, VMS, program operations, or staffing coordination role
• Experience using VMS tools (Beeline, VNDLY, Fieldglass, VectorVMS, etc.)
• Strong attention to detail and accuracy in documentation
• Excellent written and verbal communication
• Ability to multitask in a deadline-driven environment.
• Customer-service mindset and professional communication
• High urgency and ability to manage competing priorities.

Preferred

• Experience supporting multiple clients or a multi-program MSP.
• Reporting experience (Excel or Google Sheets)
• Familiarity with compliance or onboarding processes
• Vendor communication or supplier engagement experience

YOUR BUSINESS IMPACT

• Improve supplier engagement and submittal quality.
• Strengthen hiring manager satisfaction and response rates.
• Maintain program accuracy, compliance, and data integrity.
• Reduce time-to-submit and time-to-fill across programs.
• Support successful placements and long-term program performance.

COMPENSATION, BENEFITS & WORK DETAILS

Salary: $28.85-31.25
Benefits Package Includes: Medical, Dental, Vision, 4 weeks PTO, Paid Holidays, 401(k), etc
Work Location: Remote (Tri-State Area Preferred)
Role Classification: Full-Time, non-exempt

EEO EMPLOYER

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at View email address on ziprecruiter.com or View phone number on ziprecruiter.com.