Remote Tier II Deskside Technician (Triage)
Empower AI
Brooklyn, NY
- Remote job
Empower AI in the United States is seeking an experienced Incident Triage Specialist to independently analyze IT incidents, perform initial triage, categorize by impact, and route issues to Tier II teams. This remote role supports a DoD-focused environment with rigorous documentation. You'll document triage steps in ServiceNow, communicate with users, and monitor queues to meet defined response times. A strong analytical mindset and customer service orientation are essential. #J-18808-Ljbffr Empower AI
Vacancy posted 3 days ago
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