Client Success Manager (Small-Market) Garner

This role manages a high-volume book of small-market client and broker relationships, around 50 to 75 accounts, focused on engagement, satisfaction, and retention. The job involves monitoring account health, executing engagement plans, tracking KPIs, leading client meetings, and collaborating with sales, account management, and member services teams to resolve issues and drive renewals. The employer wants at least 3 years managing a large B2B book of business with a track record of driving engagement and retention, ideally in healthcare or benefits. Strong project management, data-driven decision making, executive communication skills, and the ability to juggle multiple client relationships and competing priorities are required. This is a full-time position open to candidates based in the United States, with remote work allowed and occasional travel to the company’s New York City headquarters, plus up to 20% travel for client-facing sessions. Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion. #J-18808-Ljbffr HelpfulRemote