Collections Specialist

Collections Specialist

We have partnered with a Fintech company delivering fast, flexible capital to small and medium-sized businesses. Their collections team is expanding and they're looking for a hands-on Collections Specialist who's ready to take ownership of complex deals, work closely with leadership, and help shape a growing operation.

What You'll Do

• Manage a portfolio of delinquent accounts and work directly with business owners to negotiate payment plans, resolve disputes, and maintain positive relationships.
• Take ownership of more complex recoveries and develop strategies to improve overall collection rates.
• Analyze account histories to prioritize recovery efforts and implement tailored strategies that improve collection performance.
• Serve as the escalation point between front-line teams and management the "second voice" before senior leadership gets involved.
• Ensure full compliance with all applicable regulations (FDCPA, TCPA, etc.).
• Provide timely, accurate reporting on recovery progress and account status.

What We're Looking For

• 1+ years of hands-on collections experience, ideally in small business, used auto, or consumer lending environments.
• Strong negotiation and communication skills with the ability to de-escalate and find solutions.
• Comfort working in a metrics-driven environment with clear performance targets.
• Proficiency in CRM or collections software and Excel.
• Spanish fluency highly preferred.

Why Join

• You'll be part of a team that believes in moving fast, taking ownership, and treating every client with respect. This is a chance to make a direct impact in a results-oriented environment with strong leadership support and room for advancement.
• Collaborative and upbeat culture where leadership rolls up their sleeves.
• Monthly town halls, shout-outs, and performance bonuses.
• Tight-knit team with genuine camaraderie.
• Convenient Nassau county location - two blocks from Great Neck train station.