Customer Success Manager

Customer Success Manager

Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will serve as a trusted advisor, empowering clients to unlock maximum value, increase software adoption, and achieve long-term growth. Join our dedicated team and make a direct impact on our customers' success every day.

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

In this role, you will be at the forefront of customer advocacy, directly shaping account strategies that maximize solution value and drive revenue growth across a dedicated portfolio.

Key Exciting Responsibilities

• Spearhead customer success strategy by facilitating business value conversations, reviews, and tailored adoption plans.
• Partner directly with key client stakeholders to build and execute comprehensive product utilization and rollout strategies.
• Proactively evaluate overall customer health, usage trends, and expansion goals to optimize retention and mitigate churn threats.
• Collaborate cross-functionally with internal teams and product experts to champion the voice of the customer and inform product enhancements.

Essential Skills & Experience

• 5+ years of Customer Success or account management experience, ideally within a SaaS environment.
• Proven track record of developing strategies that maximize technology solution value for assigned accounts.
• Strong active listening skills to identify root causes and deliver customer-centric solutions.
• Demonstrated executive presence with the ability to build strong relationships with decision-makers, executive sponsors, and end-users.
• Proven ability to work cross-functionally while effectively representing the voice of the customer.

Bonus Points For

• Experience managing enterprise account portfolios within industrial technology, construction, or SaaS sectors.
• Familiarity with proactive account health metrics and customer success frameworks.
• Experience in the construction industry (e.g., Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer) is a plus.
• Broad understanding of the construction ecosystem, including general contracting, subcontracting, and real estate development sectors.
• Ability to leverage strong technical aptitude to master Document Crunch's product offerings, business model, and emerging technologies.

Location: Atlanta/Alpharetta, GA

Travel Requirement: 20%

Why You'll Love Working With Us At Trimble, we're not just a company that "does good"we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $65,100.00$89,700.00

Pay Rate Type Salary

Bonus Eligible? No

Commission Eligible? Yes

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.