Service Desk Technician: Tier 2

Job Description Position Purpose: Provide day to day user support – resolve an average of 7 tickets per day for 65,000+ users and computers—10,000+ printer/multi-function device objects. Position Description: Provide direct support for the customer. Maintain and support user accounts, computers and laptops across the continental United States. Configure laptops for secured wireless access on government networks. Coordinate repairs and perform repairs of desktops, laptops, servers and printers. Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot network, hardware and/or software issues. Assist with file/print server management as well as enterprise-level servers in field. Provide touch labor to all centers within 150-mile radius as required. Assist local Command with SIPR support as necessary. Support a user base of more than 100K staff including Full-time Active Reservist, Weekend Duty Reservist, Civilian, and Contractor staff and manage more than 50K device objects within the enterprise. Learn to troubleshoot and support new programs and applications as they are fielded. Qualifications Troubleshooting Skills for: Email – DISA Enterprise email with OWA access or Outlook client. Microsoft Office Suites/Microsoft Live Communications (LCS). Establish and troubleshoot network printers on cluster environment via console. Active Directory Users and Computers: create and manage computer accounts, manage user accounts. Troubleshooting DHCP, Internet and Network connectivity issues. Install and troubleshoot software authorized and approved for use on the network. Maintain CE membership and credentials accordingly – may change depending on contractual obligation or government requirement. Requirements: 5 years of relevant experience. IAT Level II Security+ CE certification. Active DoD Secret Security Clearance. #J-18808-Ljbffr QBE LLC