Medical Dispatcher I - Call Taker - Full Time Nights

Atlantic Mobile Health Dispatcher I

The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations.

The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet the patient and customers' needs through superior communication and customer service skills.

The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, billing systems, payment collection screens. Coordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region to assure safe operations and collaboration and the necessary logistical support for the mission.

The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to complex logistical challenges is a must. World class customer service and communication skills are mandatory.

Principal Accountabilities: Appropriately balances the needs of the customer and the company when making critical decisions regarding transport.

1. Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports.

2. Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service.

3. Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop

4. Performs basic data entry; demonstrates ability to learn new computer programs and perform some advanced data entry when necessary.

5. Complies with and enforces all policies and procedures.

6. Escalates concerns regarding questionable matters to appropriate management

7. Operates all equipment under the Rules and Regulations of the Federal Communications Commission and the New Jersey State Department of Health. Office of Emergency Medical Services, as pertains to the function of a Mobile Healthcare Communications Center.

8. Other related duties as assigned

Qualifications

Required: 1. High school diploma/GED/ equivalent Preferred: 1. Customer service and call taking/call center training courses preferred

2. 1+ years in similar role