Customer Service Specialist

Customer Service Representative Location: Portsmouth, NH (hybrid) | Schedule: Full-time, Monday–Friday | Pay: $19–$22/hour About The Role Our client is seeking a compassionate and professional Customer Service Representative to assist customers with long-term care and insurance-related needs. This is a phone-based position requiring patience, empathy, strong listening skills, and the ability to remain calm and supportive during sensitive conversations. Responsibilities Include Handling customer inquiries by phone and providing clear, accurate information Assisting with benefits, claims, and account-related questions Processing transactions and updates accurately Troubleshooting issues using web-based systems Documenting customer interactions in accordance with privacy requirements Making outbound calls when needed Following security, confidentiality, and quality standards Qualifications High school diploma or equivalent 2+ years of office-based and phone customer service experience, or 6+ months of high-volume call center experience Compassionate, patient, and professional approach to customer service Strong communication, listening, and problem-solving skills Comfortable navigating web-based systems and multiple applications Strong attention to detail and accuracy Ability to handle sensitive conversations with professionalism and empathy Reliable attendance and flexibility with scheduling #J-18808-Ljbffr The Nagler Group