Guest Experience Manager

Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club. Assist in member service oversight making sure all staff are always providing great customer experience. Very involved in all front desk related tasks Greet/meet potential members and provide gym tour Assist to facilitate member service issues and questions. Provide backup support to Club Manager as needed. Assist overseeing cleanliness and appearance of gym Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Benefits: Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance BASELINE FITNESS Job Description Job Title: Team Lead Reports to: Club Manager Status: Full Time / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club. Essential Duties And Responsibilities Assist in member service oversight making sure all staff are always providing great customer experience. Very involved in all front desk related tasks Greet/meet potential members and provide gym tour Assist to facilitate member service issues and questions. Provide backup support to Club Manager as needed. Assist overseeing cleanliness and appearance of gym Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Minimum Qualifications Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time Other Employee Recognition Program Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position. Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr