Patient Access Representative - Medical Department

Patient Access Representative - Medical Department

Built on Community Care, Powered by Teamwork, Supported by Strong Benefits

Why you'll love working here: At Generations, you'll be part of a mission driven, team based environment focused on delivering compassionate, community centered care while enjoying a benefits package that truly supports you on and off the job:

• Medical and Vision insurance with no employee premium
• Quarterly Perfect Attendance Bonus
• Longevity Bonus recognizing years of service
• $500 annual education reimbursement
• Robust paid vacation, sick time, personal time and 9 paid holidays
• Predictable scheduling

Generations Family Health Center, Inc. is a regional community health center covering a thirty seven town rural region in eastern Connecticut with sites located in Willimantic, Danielson, Norwich and Putnam. Our dedicated staff provides a full range of primary care services to all ages including medical, dental and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers.

LOCATION: Willimantic, CT (Medical Department)

JOB SUMMARY: Major job duties include greeting patients, answering phone, scheduling appointments, obtaining information from patients, posting procedures, and collecting fees. Must provide excellent customer service and work as a team with multidisciplinary team including dental, medical, behavioral, health support, and community program staff.

Compensation & Benefits: Pay Rate: $18.15/hour

Generations offers a comprehensive benefits package including:

• Medical and Vision Insurance with no premium cost for employee-only coverage (dependent coverage costs may apply)
• 403(b) Retirement Savings Plan with employer contributions
• Group Life Insurance
• Short Disability Insurance
• Paid Time Off, including: Paid Sick Time, Paid Vacation, Paid Personal Hours, 9 Paid Holidays
• Quarterly Perfect Attendance Bonus
• Longevity Bonus rewarding continued service
• $500 annual education reimbursement
• Bonus for certified interpreters (certification class provided following documented proficiency in Spanish, Haitian/Creole or Mandarin)

Qualifications: High school diploma, post secondary school education preferred. Typing and computer skills essential. Familiarity with dental/medical terminology and billing procedures is necessary; experience in dental/medical office is helpful. Must be detail oriented and able to handle multitasking in a fast-paced environment. Bilingual candidate (Spanish/English) preferred based on patient population.

Generations Family Health Center