Senior Coordinator TLM Support Center (Hybrid)

Date Posted: 2026-08-11 Country: United States of America Location: US-TX-GREENVILLE-6201 ~ 6201 Interstate Hwy 30 ~ PAYROLL Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. Global Time & Labor Management (TLM) The following position is to join our RTX Enterprise Services team: Global Time & Labor Management (TLM) is seeking a strong candidate who is focused on individual and team performance as well as continuous process improvement. Time & Labor Management is responsible for ensuring timecards are accurate and compliant with RTX policies, and Federal and State Labor Laws. This position will also be responsible for working ServiceNow tickets, from internal and external customers, that requires the ability to conduct research and perform calculations, analysis, and data entry to support labor processes. The Time & Labor Management team manages a high volume, fast‑paced process in a team‑oriented environment with opportunities for continuously expanding responsibilities. What You Will Do Serve as a first‑line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures. Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow‑through until resolution. Effectively support customers through reliable, quick, and accurate problem resolution. Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information. Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance. Understand and ensure compliance with federal & State wage and hour laws and RTX policies. Qualifications You Must Have Typically requires an AA/AS degree (or other 2-year post high school training) or equivalent experience with a minimum of 6 years of relevant experience in payroll, timekeeping, finance, auditing, and/or compliance experience. Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.). Preferred Qualifications Experience in Payroll or Timekeeping gained in a corporate environment. Working knowledge of SAP, EV5, and Workday with emphasis within areas of Payroll or Timekeeping. Detail oriented, self‑starter with ability to multi‑task, organize, and prioritize task to manage workload effectively, with effective problem solving and decision‑making skills to promote work efficiency. Ability to provide exceptional customer service through verbal and written communication in a corporate environment. What We Offer Compensation: salary range 53,100 USD - 100,900 USD. Healthcare, wellness, retirement and work/life benefits. Career development and recognition programs. Parental (including paternal) leave. Flexible work schedules. Achievement awards. Educational assistance. Child/adult backup care. Medical, dental, vision, life insurance. Short‑term disability, long‑term disability. 401(k) match. Flexible spending accounts. Employee assistance program. Employee Scholar Program. Paid time off and holidays. Location & Employment Details This is a hybrid role, eligible candidates must reside within commuting distance of Greenville/Richardson, TX, Farmington, CT, or Cedar Rapids, IA. Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in‑person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote. Job Type: Hybrid Application Window: Approximately 40 days from posting (may be shortened or extended by RTX). RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. We are an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. We comprise three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company was formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, and is headquartered in Arlington, Virginia. #J-18808-Ljbffr Prattwhitney