Vault Teller/CSR

Vault Teller/Client Services Representative

The Vault Teller/Client Services Representative is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and proactively be looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed. The Vault Teller/CSR is responsible for the daily maintenance of opening, balancing and closing the vault.

The incumbent will:

• Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements and requesting any required identification
• Cash checks and pay out funds to clients after verification of signatures and the availability of funds in the account from which the check is being drawn
• Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer
• Cross-sell the Bank's other products and services, refer clients to proper Bank personnel
• Count and balance currency, coins and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced
• Open, close and balance the vault daily
• Perform safe deposit duties by controlling access and assisting clients (in certain locations)
• Accept loan and installment payments from clients
• Balance cash drawer daily and verify cash being returned to the vault
• Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies
• Assist in opening and closing procedures while following all security precautions
• Maintain logbooks on cashbook, vault cash and vault openings
• Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds
• Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies
• Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
• Maintain an inventory of office supplies and prepare routine letters, reports and forms
• Identify and report suspicious transaction activity and potential security threats
• Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to clients
• Open, verify, count and balance deposited funds removed from night depositories
• Interview clients to obtain information and establish proper identification of new clients while determining needs
• Assist clients in their selection of various accounts, products and financial services available from the Bank
• Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing
• Print temporary checks for use until ordered checks arrive, ensuring all client information is correct
• Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank's image and develop additional business
• Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues
• Issue official checks
• Receive and process stop payment and hold orders
• Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client
• Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders
• Answer telephones and direct calls to proper Bank personnel
• Process debit card applications, card ordering and file maintenance
• Cross-train less experienced branch personnel and assist with Teller duties as needed
• Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

Minimum Qualifications:

• High school diploma or equivalent
• Two (2) years of banking experience in a Teller role
• Vault experience desirable
• Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests
• Excellent communication skills
• Knowledge of basic accounting, with experience reviewing numerical information and balancing
• Ability to accurately count and handle cash
• Knowledge of banking services and products
• Knowledge of and training on federal and state consumer compliance laws
• Ability to analyze and interpret various financial data
• Good organizational skills
• Good data entry/keyboarding and math skills
• Experience using Microsoft Outlook, Word and Excel

Physical Requirements and Environmental Conditions:

• Sustained standing and sitting
• Frequently typing using a keyboard and/or calculator
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA