Medical Office Manager

Medical Office Administrator

Palm Medical Centers is seeking a Medical Office Administrator for our Tampa-Forest Hills location. The ideal candidate will need to be experienced in Primary Care as well as have supervisory experience.

Essential Duties & Responsibilities:

• Assists with direct supervision of medical center personnel and ensures adequate staffing levels.
• Evaluates medical center personnel, employee performance, and makes recommendations.
• Counsels and discipline employees when necessary; monitors productivity levels of personnel.
• Assists in developing and updating policy and procedure manuals.
• Assists with processing daily cash reconciliation/deposits and other reports as necessary and ensures petty cash is accounted and safeguarded.
• Collects and summits monthly statistical reports to Upper Management for all center services and departments.
• Assists in developing progressive departmental goals and appropriate measures to ensure timely effective results.
• Assists in recommending procurement of supplies, equipment, and modifications necessary for practical economical operations.
• Responsible to comply with on call rotation.
• Assists with analyzing and developing productivity of departments.
• Analyzes data related to physician's productivity and member services.
• Works closely with the Marketing Dept. in developing strategies to increase and retain membership.
• Handles and resolves member complaints and grievances.
• Ensures that referrals are being issued in a timely manner.
• Maintains updated documentation of licenses and in-services to comply with regulatory compliance procedures.
• Maintains open communication with Administrator on daily operational issues.
• Schedules supervision and staff meetings.
• Ensures customer satisfaction with all members.

Supervisory Responsibilities:

• Oversees the daily work activities of the medical office.
• May handle or assist with discipline and termination of employees in accordance with company policy.

Required Skills/Abilities:

• Knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Minimum Qualifications:

Education and Experience: High school diploma or equivalent required; Associates degree in office administration or related field preferred, not required. At least three years of administrative and clerical experience in healthcare, managed care, Hedis, KPIS, and metrics required.

MA Certification, MA work experience is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Full-time

Remote Work:

• No

Work Location:

• In person

Ability to commute/relocate:

• Tampa, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate degree (Preferred)

Experience:

• Microsoft Office: 5 years (Preferred)
• Medical management: 5 years (Required)
• Customer service: 10 years (Required)

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.