Sr. Systems Engineer

Senior Systems EngineerRichardson, TX $95k-120k Are you tired of the ordinary and ready for the extraordinary? We're not just seeking a Senior Systems Engineer; we're searching for a tech virtuoso who can orchestrate the symphony of our digital infrastructure. If you're a problem-solving maestro, a security sentinel, and a tech trailblazer all in one, then keep reading because this role is unlike any other.Why You Should Join Us:Imagine being the steward of a digital domain, where YOUR decisions shape the landscape of our IT realm.YOUR expertise will impact every corner of our technological domain.Forget about mundane tasks; you'll be on a quest for the latest tech treasures.As a Senior Systems Engineer, you'll have the freedom and resources to incubate and execute groundbreaking ideas that will shape the future of our industryThe Senior Systems Engineer will be responsible for resolving service tickets in a timely and permanent manner, keeping customers satisfied, creating and updating documentation for supported systems and taking on the responsibility of mentoring and developing junior members. Your daily responsibilities will include:Support and administration of in-premise and cloud-based servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure.Handling of escalations and advanced support of service requests, beyond the abilities of the higher tier Service Desk Technicians.Assisting the project and technical alignment teams with implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both in-premise and cloud-based solutions.Requirements:Possess and demonstrate a genuine desire to provide excellent customer service to clients.Demonstrate your ability to prioritize and focus on the task at hand.Experience working for an Managed Service ProviderDemonstrate your ability to complete projects on time.Develop your ability to take initiative without direct supervision.Strong Microsoft Azure experience.Strong Microsoft 365, Teams, SharePoint experience.Skills that are preferred, BUT NOT required:Relevant and current professional IT Certifications, such as: Microsoft Azure, 365, SecurityCisco CCNA, CCNPISC2 SSCP, CISSP