IT Support Specialist - Internal Posting

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associates preferred.
• Two years of general technical experience with Windows and Mac OS and hardware
• Technical knowledge of computers, mobile devices, printers and networking hardware

KNOWLEDGE, SKILLS AND ABILITIES:

• Principles, practices, methods, techniques, materials, tools, and equipment required for installation, maintenance, and troubleshooting of hardware, software, computer and peripheral equipment, network, security, and server infrastructure issues.
• Principles of user account security authentication and multi-factor authentication (MFA).
• Operational concepts and characteristics of computer, network, server, and security systems, hardware, software, and peripheral equipment.
• Methods and techniques of eliciting information and performing diagnostic procedures on information technology systems.
• Techniques for providing a high level of customer service.
• Principles and practices of developing and maintaining technical documentation.
• Record keeping and filing system methods, principles, and practices.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Perform technical support functions to a variety of users regarding hardware, software, network, and security access issues.
• Troubleshoot, diagnose, and repair system and applications malfunctions and maintain system operation.
• Understand, interpret, and explain systems solutions to users; research technical materials to provide solutions to problems.
• Work with multiple console or web-based based administrative applications.
• Quickly respond to multiple and frequent requests and inquiries from users.
• Communicate technical information to non-technical users.
• Maintain a variety of filing, record keeping, and tracking systems.
• Organize work, set priorities, meet critical deadlines and follow-up on assignments.
• Meet deadlines in a fast paced and changing environment; handle multiple assignments simultaneously.
• Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties.

SCHEDULING REQUIREMENTS:

• Ability to work a varied schedule during critical periods including evenings Saturdays, and Sundays. 
• Due to the need of interaction with students, employees and the college community this position requires in-person presence. This position is eligible for telework of one day per week. 

PHYSICAL DEMANDS:

Ability to lift and move up to a maximum of 50 lbs. The physical activity of this position includes, but is not limited to: climbing, walking, stooping, kneeling, crouching, reaching, standing, pulling, lifting, grasping, twisting and sitting. 

WORK ENVIRONMENT:

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving. 

This position supports information technology at Cecil College’s main campus in North East, MD, its additional location in Elkton, MD and all additional instructional sites.  Travel between these locations is required.

General Benefits:

Cecil College offers full-time employees a comprehensive benefit package offering medical, dental and vision coverage for employee and eligible dependents; generous annual, sick and personal leave; 19 paid holidays; tuition assistance and tuition waiver based on eligibility guidelines; opportunity to enroll in retirement accounts (403B or Maryland State Retirement System based on eligibility guidelines); voluntary retirement account with TIAA or Fidelity, employee paid short term disability, employer provided basic life insurance and accidental death insurance, and employee paid voluntary life insurance, access to Fitness Center, and library. For more information Employee Benefits | Cecil College

This is a non-exempt (hourly), overtime eligible position; Grade 111 (pay scale:$23.28-$37.25/hr). The hourly rate for the position based on budget is $25.64. Applicants initial salary placement is based on internal equity and relevant candidate experience.

The deadline for the position is 7/28/2026. Posted on 7/21/2026

Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required.

*We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local laws.