Systems Business Analyst

Systems Business Analyst I

We are seeking a Systems Business Analyst I to support retail natural gas operations across multiple markets and states. This role will serve as a Subject Matter Expert for billing, customer communications, system processes, regulatory requirements, pricing, promotions, and operational reporting.

The ideal candidate will have strong experience with business analysis, billing systems, User Acceptance Testing (UAT), SQL, data analysis, process improvement, and cross-functional stakeholder coordination.

Key Responsibilities

• Serve as SME for assigned retail natural gas markets and related operational processes.
• Monitor billing and system exceptions and identify root causes using SQL queries and data analysis.
• Lead and support UAT testing for system enhancements, defects, and new functionality.
• Work with Regulatory, Legal, Marketing, Customer Operations, and IT teams to evaluate system changes and business impacts.
• Support monthly pricing processes, rate updates, promotion codes, and billing configuration.
• Audit customer letters for content, setup, mailing timelines, and regulatory compliance.
• Review daily system-generated reports to verify system functionality.
• Gather and document business and system requirements for operational changes and enhancements.
• Support customer service teams with billing and customer communication issues.
• Maintain and update Standard Operating Procedures based on system and process changes.
• Analyze operational data to identify trends, root causes, and process improvement opportunities.
• Create project plans, milestones, and checkpoints for system implementation initiatives.
• Recommend technology and AI-based tools that can improve operational efficiency.
• Coordinate with vendors, utilities, marketing teams, and internal business stakeholders.

Required Qualifications

• Bachelor's degree or 5+ years of applicable professional experience.
• 5+ years of experience in consumer services, billing, system operations, B2C operations, or related business functions.
• Strong experience with:
• SQL
• Data analysis
• Billing systems
• UAT testing
• Requirements gathering
• Business process improvement
• Project coordination
• Operational reporting
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Excellent analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines independently.
• Strong stakeholder and vendor relationship management skills.

Preferred Qualifications

• Retail utility experience.
• Natural gas marketer or supplier experience.
• Advanced SQL and database experience.
• Experience with Microsoft Project, Visio, and Access.
• Experience developing operational metrics, reports, and dashboards.
• Familiarity with AI tools and their application to business process improvement.

Key Skills

Business Analysis | SQL | UAT Testing | Billing Systems | Natural Gas | Utility Operations | B2C | Requirements Gathering | Data Analysis | Process Improvement | Project Management | Regulatory Compliance | Pricing | Reporting | Microsoft Excel | AI Tools