Senior Commercial Door & Dock Systems Technician

Job Description

Job Description

Join Vortex Doors as a Senior Commercial Door & Dock Systems Technician

At Vortex Doors, we’re known nationwide for precise workmanship, safety-first practices, and outstanding customer care. With 4+ years in the door industry, you’ll step into a role where every day brings new challenges—installing, servicing, and maintaining commercial and industrial doors, dock equipment, and access hardware for customers who count on us.

A day in the field

By 7:00 AM, you’re loading your company vehicle with the right tools, PPE, and parts. You head to your first site to troubleshoot a rolling steel door that won’t cycle. After precise diagnostics, you replace damaged hinges, test the limits on the operator, and verify safety sensors. Midday, you configure a new closer, rekey a storefront lockset, and fine-tune an access control reader. The afternoon brings a dock leveler adjustment and quality check. You finish the day by documenting work performed, walking the customer through findings, and proposing cost‐effective options for long‑term reliability—all while meeting code and safety standards.

What you’ll handle

• Install, troubleshoot, and repair a wide range of commercial doors, dock equipment, and related hardware using appropriate tools and methods.
• Diagnose and complete routine and complex repairs—springs, hinges, locks, operators, and low‑voltage/electrical components. Interested in welding? We’ll train.
• Install and configure locks, handles, closers, low‑voltage wiring, and access control devices.
• Verify compliance with safety guidelines and building codes on every job.
• Deliver clear, courteous communication—explain findings, set expectations, and offer practical solutions.
• Maintain accurate service notes, repair logs, and installation records.
• Perform thorough quality checks to uphold Vortex’s unsurpassed standards.

Why Vortex

• Best‑in‑class training at our state‑of‑the‑art facility: commercial and retail openings, hardware, storefront glazing, and automatic doors.
• Clear advancement path with multiple technician levels and certifications.
• Ongoing education on manual door systems, dock equipment for industrial openings, and options for industry certifications.
• Hands‑on training with hollow metal doors, frames, and hardware.
• Strong Safety Culture, positive work environment, and recognition programs.
• Comprehensive pay and benefits: health coverage, 401(k) match, 8 company‑paid holidays, and Vacation/Sick program.
• Company‑provided uniform, tools, annual boot allowance, and a take‑home service vehicle for customer visits.

What you bring

• Excellent mechanical and technical aptitude with a commitment to quality craftsmanship and detail.
• Physical capability: lift 50+ lbs., frequent bending and kneeling, climb ladders up to 20’, and safely operate power tools.
• Strong interpersonal and communication skills; clear, timely collaboration on any jobsite.
• Sharp problem‑solving, troubleshooting, and the ability to convey information in a fast‑moving environment.
• Customer‑focused and persuasive when recommending solutions.
• Reliable, self‑motivated, and safety‑minded.
• High school diploma or equivalent required.
• 4+ years of commercial door service experience; AAADM certification is a plus.
• Knowledge of multiple door types, brands, and hardware; confident with hand and power tools.
• Comfort with math involving fractions and precise tape‑measure reading.
• Understanding of safety regulations and adherence to protocols.
• Basic computer proficiency.

Work schedule and conditions

• Full‑time within 7:00 AM – 5:30 PM, Monday–Friday, with some overtime and on‑call as needed.
• Fast‑paced, results‑oriented environment with continuous training as you grow.
• Valid driver license required; ability to drive a company vehicle.

Compensation

$26.00/hr. – $32.00/hr.

Preferred proficiencies

• AAADM certified
• Industrial Door Repair
• Automatic Door

Pre‑employment

Must pass Drug test, Background check and Motor Vehicle check