Customer Service Rep

Responsibilities The CSR will report to the Director of Customer Care. The position is based on a 40-hour work week Monday thru Friday but may be changed at management’s discretion. The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers. Collaborates with the sales and operations team to meet our customers' expectations. The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. CSR work quickly and efficiently in a fast paced environment in order to update customer records and provide our customers with the most current, accurate information. CSR’s process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions. The ability to deal with frequent changes in the work environment. Qualifications 2+ years’ Customer Service experience in a call center environment Fluency in English Basic skills in Microsoft Excel, Microsoft Word and Microsoft Exchange (email system) Fluency in Spanish is a plus Available to work Overtime as needed Additional Information Compensation/Benefits: Hourly rate of pay + overtime Medical Benefits Dental Benefits Vision Insurance Term Life Insurance 401K Retirement Plan with company match Paid Time Off (PTO) Vacation, Personal and Sick Days #J-18808-Ljbffr