VP, Compliance Officer - CRTP Loan & Deposit Products

Compliance Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do:

The position is responsible for identifying, evaluating, and testing compliance controls for third-party consumer deposit and/or loan products. This role conducts risk-based transaction analysis and collaborates closely with business units, compliance-related third parties (CRTPs), and other functional areas, while maintaining necessary independence. Key duties include leading the planning, preparation, and execution of compliance program activities such as risk identification, transactional testing, policy and procedure reviews, and issue management. The analyst also partners with advisory functions to support an effective compliance program and may perform additional duties as assigned.

What Do You Need?

Expert knowledge of consumer compliance regulations and the ability to assess adherence to applicable regulations, identify control weaknesses and partner with the business units and CRTP's to strengthen the bank's compliance risk management framework. As well as the following items:

• Review and examine various CRTP's and related processes for compliance with numerous banking regulations covering deposit and lending areas.
• Time management and priority setting.
• Ability to manage multiple tasks simultaneously and work under tight deadlines.
• Effective verbal and written communication skills.
• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.
• Proactive identification of risks and ability to propose solutions.
• Ability to work independently as well as with a range of senior managers, and peers.
• Ability to build strong and productive working relationships.
• Maintain up-to-date knowledge of Bank policies, procedures, and industry best practices.

Technology Skills:

• Knowledge of Resolver or other Governance Risk Compliance tool.
• Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.