Studio Coordinator

Benefits:

401(k) matching

Dental insurance

Employee discounts

Vision insurance

SUMMARY: The Studio Coordinator is going to be the first person our amazing clients meet and the last person they talk to while checking out. So what we are looking for is an outgoing, people person. You will be the key holder, and run the front desk during business hours. You will be expected to answer calls, check clients in and switch gears within seconds to check clients out. All while keeping up with sale goals,great customer service and day to day studio operations. As a Studio Coordinator you will be reporting daily numbers and be held accountable for all desk operations directly to the studio manager and indirectly to the owner. This is the beauty industry, so neat hair and makeup is required for all shifts. Eligible for 401K after 3 months of employment, percentage of 401K is matched by the maximum of 3.5%.

ESSENTIAL FUNCTIONS:

Responsible for implementation of established customer service standards for all customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management.

Accountable for efficient and effective day-to-day operations, as well as following all policies and procedures to accomplish customer service standards. Includes: opening duties, greeting clients, answering phones, making appointments, rescheduling, retail sales, membership/package sales, cash transactions, customer check-in/check-out, appointment confirmation calls, contributing to and balancing the overall flow of the studio, closing duties.

Responsible for discovering the need and enrolling new and existing clientele in our Club Orange Membership

Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement.

Responsible for maintaining a clean and professional environment including daily cleaning checklists.

Other duties as assigned by management

Flexibility and coverage of shifts in short-notice/emergency situations (sickness, etc.)

Must be able to work evenings and weekends.

MINIMUM QUALIFICATIONS: Required: High School Degree or equivalent

Excellent Written and Verbal skills

Team player

Exceptional Customer Service

Multi-tasking

Detail Oriented

Preferred: Front Office Experience/Customer Service Sales Experience Experience in Studio/Salon Setting

Experience with Point of Sale Software

BENEFITS: On-going commitment to training and employee development Free waxing - a little pampering goes a long way! Retail product discountsABOUT US:Visit our corporate site to learn more about Waxing the City:

Administrative Duties:

Answering and routing phone calls

Stocking supplies

Scheduling

Greeting visitors

Team Environment:

Working alone and with a team

This Company Describes Its Culture as:

Team-oriented -- cooperative and collaborative

Ergonomic Workspace:

No

Schedule:

Monday to Friday

Weekends required

Typical start time:

8:30AM or 2:30 PM

Job Types: Full-time, Part-time

Pay: $16.75 - $17.25 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Vision insurance

Schedule:

Monday to Friday

Weekends as needed

Work Location: In person

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.