Training Administrator

Training Administrator

Phoenix, AZ

Overview

Position Type Maricopa Ambulance Category Education

Description

Role Summary:

Provides oversight for the New Employee Orientation Program (NEOP), EMS Academy Instruction (either "in-house" or offsite program). Coordinates and conducts continuing education for certification, licensure, and renewals. Responsible for the coordination of employee and management training programs. Administers a recordkeeping system to track employee training participation and progress. Assists in other administrative and budgeting tasks associated with training programs. Coordinates and tracks participation in outside training activities. May coordinate or administer skill or competency assessments, and other specialized training or development programs for employees.

Key Responsibilities:

• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Responsible for organizing and leading new employee orientation program (NEOP), to include field training officer program.
• Responsible for scheduling and conducting required clinical continuing education courses to include CPR, ACLS, EMT refresher, etc.
• Responsible for scheduling, coordinating and conducting EMS Academy program either "In House" or on a contracted basis with outside educational institutions.
• Actively participate in recruitment through involvement in local EMS classes, conferences, and career days.
• Adheres to Universal Precautions/Body Substance Isolation when dealing with patient contacts. Is familiar with and practices the Infection Control policies and procedures of company.
• Ensure security of buildings, vehicles, equipment, medications and all other company property.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Responsible for developing and implementing programs to ensures that all field staff maintain appropriate certification and licensure for their position.
• Responsible for developing and implementing programs to ensures that all field staff complete any and all company and government required continuing education.
• Responsible for coordinating with Medical Director and local operations on activities to improve field staff documentation.
• Assist in creation and revision of Patient Care Protocols.
• Responsible for coordinating with Medical Director and local operations to audits patient care reports to ensure compliance with local medical protocol, works in coordination with Medical Director and local operations to provide feedback to field staff as requested by CQI Officer, Medical Director or Operations Supervisor.
• Accepts responsibility for recertification with current level of licensure, and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
• Assists Operations (VP or Director) in ensuring that operation is in compliance with all local, state and federal regulations and ordinances particularly those related to human resources activities.
• Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
• Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
• Acts at all times with his/her personal safety in mind, as well as the safety of others.
• Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
• At all times it sets an example of professionalism and leadership for others to follow.
• Assured all company goals, objectives and procedures are followed on a daily basis.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Map out annual training plans for management, HR, customer support and more.
• Performs other duties as directed by management.

Regulatory, Compliance & Governance Support:

• Supports compliance with applicable federal, state, and local regulations related to training, credentialing, and workforce readiness.
• Assists in maintaining training records in accordance with regulatory standards (e.g., state EMS offices, accreditation bodies, and internal compliance requirements).
• Coordinates documentation and reporting needed for audits, inspections, and regulatory reviews.
• Partners with Clinical, Compliance, and HR teams to ensure training activities align with organizational policies, SOPs, and accreditation standards.
• Tracks licensure, certifications, and continuing education requirements and escalates potential gaps or expirations as appropriate.
• Supports responses to government or accrediting agency inquiries by gathering required documentation and maintaining organized records.
• Ensures training processes follow data privacy, confidentiality, and record-retention requirements.

Reporting Relationship:

• Reports directly to the Operations Leader (VP/Director).
• Coordinates with:
  • Regional President
  • Senior Director of Training
  • Director of EMS Academies
  • Director of Safety
  • Medical Director (Clinical)
  • Regional HR Business Partner (Onboarding New Employees)

Qualifications

Required Qualifications:

• All EMT requirements.
• Currently licensed Paramedic, or Registered Nurse.
• Must be knowledgeable in medical terminology.
• Excellent presentation and communication skills.
• Ability to teach and provide training, instruction, and development to adult learners.
• High level of customer service orientation.
• Must be proficient in ambulance patient care field documentation.
• Must have strong problem-solving skills.
• Must have excellent administrative skills and be very detail oriented.
• Must have strong project management, time management, and leadership skills.
• Must have ability to manage competing priorities in a fast-paced environment.
• Must have ability to mentor and supervise staff.
• Must have solid verbal and written communications skills.
• Ability to work independently on a broad variety of projects.
• Must be punctual and able to meet deadlines as assigned.
• Must be proficient with all Microsoft Office software packages.
• Minimum of four years' experience emergency medical services training experience.
• Must become certified at the instructor level for CEVO and/or EVOC within one year of date of hire.
• Must become certified at the instructor level for EMT, CPR, First Aid, ACLS, PALS, PHTLS, BTLS within one year of date of hire.
• Associate's degree in emergency medical services preferred.

Physical Requirements:

• All EMT requirements.
• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to complete all job duties during any and all hours of the day and night.
• The ability to view graphics and text data on multiple computer screens for long periods of times.

Core Competencies:

• Regulatory Awareness: Working knowledge of EMS, healthcare, or workforce training compliance requirements.
• Organizational & Administrative Excellence: Strong attention to detail with the ability to manage multiple training schedules, records, and deadlines simultaneously.
• Coordination & Follow-Through: Proven ability to track tasks, close loops, and ensure training actions are completed accurately and on time.
• Communication Skills: Clear, professional written and verbal communication across operations, clinical leadership, HR, and external partners.
• Data & Systems Proficiency: Comfortable working in HRIS, LMS, scheduling systems, and spreadsheets to track training metrics and compliance.
• Problem Solving: Ability to identify gaps, inconsistencies, or risks in training workflows and escalate appropriately.
• Customer-Focused Mindset: Approachable, responsive, and service-oriented when supporting employees, instructors, and leaders.
• Discretion & Confidentiality: Handles sensitive employee, credentialing, and compliance information with professionalism and care.

Work Environment & Travel:

• Primarily office-based or hybrid work environment, with regular use of computers, HR systems, and training platforms.
• May require occasional travel to operational sites, training locations